Team Leader

Metropolitan Pub Company; New Jersey; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Career progression across brands

33% staff discount on all brands

15% discount for family on all brands

Free employee assistance program

50% discount at Greene King Inns and酒店

Refer a friend – up to £1,500

Wagestream – access wage before payday

Retail discounts – up to 30% off at SG

Exclusive discounts with Three Mobile

Job summary

Metro Pubs is seeking a Team Leader to guide the floor during busy shifts, ensuring service runs smoothly and standards stay high. You’ll lead by example, coordinating the team and ensuring customers are kept happy throughout the shift.

As a Team Leader, you will deputise for management, resolve issues quickly, and maintain safety and cleanliness while delivering a warm, memorable experience for guests. You’ll foster a positive environment and coach colleagues to excel.

Qualifications

• Excellent customer service skills and a friendly, professional demeanor.
• Ability to lead by example and motivate a team during peak periods.
• Strong organizational and multitasking abilities to keep shifts running smoothly.
• Willingness to uphold high standards of safety, quality and sanitation.

Responsibilities

• Provide customers with a heartfelt and memorable experience on every visit.
• Deputise for the management team and resolve issues in their absence.
• Help organise and coordinate the team during busy shifts to ensure smooth operations.
• Maintain bar safety, legality, and cleanliness and address issues quickly.

Skills

Customer service

Leadership

Team coordination

Problem solving

Job description

As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.

Company Description

Join us at Metro Pubs, where our pubs are at the heart of city life, striving to provide a home away from home for both locals and visitors to the capital alike. All of our pubs are individual and unbranded, each embodying its own personality and character. We’re the place to laugh with friends, to spend quality time with family, and to enjoy all that is great about a community pub – the food, the drink, the service and the atmosphere.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

Qualifications

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What You’ll Bring…

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.