PTS Recreation Leader III, Registration

City of Santa Clarita; Santa Clarita (CA); On-site; USD 25,000 - 33,000; Part time

Job summary

The City of Santa Clarita is seeking a part-time, temporary, seasonal Recreation Leader III to support registration operations at the Valencia Community Center. You will provide leadership to front-counter staff, train on registration software, and handle registrations, facility reservations, payments, and refunds with a focus on accuracy and excellent customer service.

Typical schedule is up to 30 hours per week, Monday–Friday, with occasional evenings and weekends.

Qualifications

• Requires a high school diploma or GED.
• Two years paid experience in recreation, customer service, or related public service.
• Completion of college courses is highly desirable.
• CPR/First Aid/AED certifications within 3 months of hire preferred.

Responsibilities

• Lead daily front-counter operations to ensure orderly service and consistent registration procedures.
• Provide guidance and training to front-counter staff on registration software, cash handling, and customer service practices.
• Answer multi-line phones and direct calls to appropriate staff or program areas.

Skills

Leadership

Customer service

Training

Cash handling

Education

High School Diploma or GED

College courses desirable

Tools

Registration software

Microsoft Office

Job description

The City of Santa Clarita is currently recruiting for a part-time, temporary, seasonal (PTS) Recreation Leader III in the Recreation and Community Services Department. Under the direction of the Recreation Supervisor and Recreation Coordinator, this position will provide front-counter customer service and support the department's registration operations while providing leadership, guidance, and training to staff on registration procedures, software, and customer service practices. Responsibilities will include assisting residents with program registrations, facility reservations, payments, refunds, and general inquiries; maintaining accurate records; monitoring registration activity; assisting with reporting; and ensuring consistent and effective registration processes across program areas.

This position will work up to 30 hours per week, Monday through Friday, with flexibility to work occasional evenings and weekends.

Duties and Responsibilities

• Leads daily front-counter operations at the Valencia Community Center, ensuring efficient customer service and consistent registration procedures
• Provides day-to-day guidance, direction, and support to front-counter staff to ensure coverage, workflow, and customer service expectations are met
• Assists with training staff on registration software, customer service practices, cash handling, and established registration procedures
• Answers multi-line phones and directs calls to the appropriate staff or program area.
• Greets customers and responds to inquiries regarding City programs, classes, activities, and facility reservations and identifies and effectively resolves customer concerns and registration-related issues.
• Interacts with participants and visitors in person, by phone, and through email
• Processes program registrations, facility reservations, refunds, and transfers using registration software
• Reviews and proofreads program and registration information for accuracy on the City website, brochures, flyers, and other materials
• Operates cash register; processes cash, debit, and credit card transactions; and completes daily cash reconciliation and closeout procedures
• Opens and closes facilities as assigned
• Maintains accurate records, forms, calendars, logs, and reports, including tracking seasonal registration activity, transaction numbers, and program participation
• Monitors account credits and processes refunds of unused balances in accordance with established procedures
• Provides support and coordination with other program areas as needed
• Tracks, inventories, organizes, and maintains facility equipment and supplies
• Attends meetings and training sessions as needed
• Follows and enforces City policies, procedures, and established guidelines
• Performs other related duties as assigned by the Recreation Supervisor and Coordinator
• High School Diploma or GED equivalent
• Two years of paid experience in recreation, community services, customer service, clerical support, or other related public service experience
• Completion of college courses is highly desirable
• Possession of, or ability to obtain within 3 months of hire, Adult and Pediatric CPR/AED/First Aid certifications
• A combination of education and experience that provides equivalent knowledge, skills, and abilities will be considered
• Strong leadership skills and the ability to provide direction, guidance, and support to front-counter staff
• Ability to train and motivate staff while promoting teamwork and consistent customer service
• Strong customer service, interpersonal, and verbal and written communication skills
• Ability to establish and maintain effective working relationships with coworkers, supervisors, and the public
• Ability to learn and effectively utilize registration software, computer systems, and Microsoft Office applications
• Knowledge of basic cash handling, financial transactions, refunds, and recordkeeping procedures
• Strong attention to detail and ability to maintain accuracy when processing registrations, payments, refunds, and reservations
• Ability to troubleshoot issues, resolve customer concerns, and exercise sound judgment within established policies and procedures
• Ability to coordinate daily operations, organize priorities, and manage multiple assignments in a fast-paced environment
• Ability to maintain accurate records, track registration activity, and prepare basic reports
• Strong work ethic, initiative, and ability to work independently with minimal supervision
• Ability to lift, carry, push, and/or pull equipment and supplies weighing up to 25 pounds occasionally

APPLICATION DEADLINE: Tuesday, November 24, 2026, at 12:00 p.m. (noon)

All offers of employment with the City of Santa Clarita are made contingent upon receipt of proof of legal right to work in the United States and successful completion of a post-offer pre-employment physical which may include a drug screen and Physical Abilities Test, negative TB test on file, and Department of Justice fingerprinting. Criminal offender information will be reviewed on an ongoing basis. The City uses the E-Verify program to electronically confirm work authorization of newly hired employees.

As a City of Santa Clarita public employee, you may be called upon to work as a Disaster Service Worker (DSW) in the event of an emergency (in accordance with Government Code §§ 3100-3109). Before entering upon the duties of employment, all public employees, except those excluded by law, take and subscribe to an oath or affirmation set forth in the California Constitution, declaring them to be Disaster Service Workers in time of need.

In compliance with California law, positions working with children are required to be mandated child abuse reporters. A mandated reporter is an individual who is obligated by law to report suspected cases of child abuse and neglect.

In addition, part-time, temporary, and seasonal (PTS) employees may be required to participate in the DMV Employer Pull-Notice Program. This program authorizes the City to receive a driver record report upon enrollment and during employment.

This is not a designated Retired Annuitant position. If you are a California Public Employees Retirement System (CalPERS) retiree, you may be required to reinstate into CalPERS.

Part-time, temporary, and seasonal (PTS) workers are at-will. Generally, PTS employees are limited to no more than 999 hours per fiscal year.

The City of Santa Clarita is an Equal Opportunity Employer