Community Services Coordinator, Inclusion Support and Crossing Guards

CITY OF SANTA CLARITA; Santa Clarita (CA); Presencial; USD 70.000 - 90.000; Jornada completa

Descripción de la vacante

City of Santa Clarita is seeking a Community Services Supervisor to develop and implement Inclusion Support Services and the Crossing Guard programs. The role involves training and supervising staff, coordinating with City departments and school districts, and delivering program improvements.

The position requires leadership, strong communication, and the ability to manage multiple programs and budgets while engaging with families, participants, and partners in the community.

Formación

• High School Diploma or GED required.
• Two years of experience working with youth.
• Associate degree is highly desirable.
• Experience with the special needs community is highly desirable.
• Supervisory or leadership experience is highly desirable.
• Valid Class C California driver license required.
• American Red Cross CPR, AED, and First Aid certs and Instructor certs desirable.

Responsabilidades

• Assist with hiring, scheduling, supervising, and training about 60 staff annually, including 40 crossing guards and 20 inclusion aides.
• Coordinate Inclusion Support Services: intake, staff assignments, scheduling, and communication.
• Develop individualized inclusion strategies and provide training on behavior management and accommodations.
• Coordinate the crossing guard program: training, scheduling, and interdepartmental collaboration for pedestrian safety.
• Provide customer service to parents and the public with accurate policy information.

Conocimientos

Leadership

Staff training

Communication

Inclusion strategies

Behavior management

Time management

Educación

High School Diploma or GED

Associate’s Degree desirable

Herramientas

Microsoft Office

Registration systems

Website management tools

Descripción del empleo

Description/Duties and ResponsibilitiesUnder the direction of a Community Services Supervisor, this position will be responsible for developing, coordinating, and implementing the City’s Inclusion Support Services and Crossing Guard programs. The anticipated work schedule for this position is Monday through Friday, 7:00 a.m. to 4:00 p.m. and occasional nights and weekends, based on operational needs.Inclusion Support –The City provides accommodations for individuals with varying abilities to participate in City classes, camps, programs, and events. This position trains, schedules, and oversees inclusion staff, works with staff from other City departments, and provides training and guidance to City programs on behavior management, inclusion strategies, and effective support techniques.Crossing Guards – The City collaborates with local school districts to assist schoolchildren and other pedestrian traffic with safe, efficient street crossings near school zones at currently 36 traffic-warranted intersections throughout the community. This position trains, schedules, and currently oversees currently 40 crossing guards and works with school district staff to ensure safety and continuity.Duties and Responsibilities:• Assists with directly hiring, scheduling, supervising, and training approximately 60 part-time, seasonal, and temporary staff throughout the year, including 40 crossing guards and 20 inclusion aides• Coordinates the City’s Inclusion Support Services, including participant intake, staff assignments and scheduling, communication with staff, documentation, and follow-up• Serves as a resource for inclusion support and collaborates with program staff, families, participants, and community organizations to identify needs and develop individualized strategies that promote successful inclusion in City offerings• Develops and facilitates training for full-time, part-time, seasonal, and temporary staff on appropriate inclusion strategies, participant support, behavior management, communication, safety, and reasonable accommodations• Coordinates the crossing guard program, including training, scheduling, and overseeing staff, as well as collaborating with City departments and school districts for pedestrian safety• Provides customer service to parents of program participants and the general public, which includes providing accurate information on policies and procedures, and effectively addressing participant concerns in a timely manner• Works collaboratively with City departments and school districts to facilitate pedestrian safety• Plans and implements assigned programs as well as special event activities; develops and monitors assigned budgets• Documents the progress and effectiveness of specific and assigned programs offered by the City; develops and presents recommendations for additions, deletions, or revisions to programs; justifies recommendations with appropriate background data• Prepares various reports and makes presentations to the Community Services division, City departments, and the Parks, Recreation, and Community Services Commission, as needed• Creates and updates forms using various commuter applications; performs record retention activities, maintains and tracks program data; prepares memos• Collects, maintains, and analyzes program participation information and other data to evaluate services, identify trends, and support program improvements• Attends City trainings and conducts staff meetings and trainings• Performs website management, ensuring current information is up to date and properly showcased• Establishes positive working relationships with City employees, the public, volunteers, and participants• Performs other duties as assignedEducation and Experience• High School Diploma or GED equivalent• Two years of experience working with youth in school, recreation, or other youth-serving settings• Associate’s Degree is highly desirable• Experience working with the special needs community is highly desirable• Supervisory or leadership experience is highly desirable• Any combination of education and experience that has provided the knowledge, skills, and abilities necessary will be considered• Possession of, or ability to obtain, a valid Class C California driver license• Possession of, or ability to obtain within three months of hire, the following certifications: American Red Cross CPR, AED, and First Aid certification and Instructor certificationKnowledge and Abilities• Knowledge of youth recreation programs, including day camps, community centers, recreational classes, and inclusion services• Knowledge of inclusion practices, disabilities, and the social, health, behavioral, and developmental needs of individuals with special needs• Knowledge of the Americans with Disabilities Act (ADA) and its application in recreational settings• Strong leadership, communication, presentation, and interpersonal skills, including the ability to train, mentor, and direct staff and the ability to communicate effectively with staff, participants, parents, the school districts, and the public• Strong conflict management, problem-solving, and decision-making skills, with the ability to address challenging situations and resolve concerns effectively• Strong organizational skills, with the ability to prioritize and manage multiple projects, adapt to changing priorities, maintain accurate records, and meet time-sensitive deadlines• Strong fiscal, data-management, and analytical skills, including budget tracking, program evaluation, recordkeeping, and developing recommendations for program improvements• Strong computer skills and the ability to effectively utilize and learn new software and technology, including Microsoft Office, registration systems, and other website management tools• Ability to demonstrate ethics, integrity, professionalism, initiative, accountability, and the ability to work independently and collaboratively• Ability to work evenings and weekends as needed• Ability to lift and drag equipment weighing 25 pounds or more.Additional InformationAn online completed City application form is required to apply for this position. All employment information must be provided on the application. Providing a resume is not a substitute for completing this section of the application. Applications left incomplete, or with a reference to attachments, may be rejected. The selection process will include one or more of the following: written exam, technical knowledge assessment, writing skill assessment, and/or oral interviews that may be conducted in person and/or via video conferencing. If you require special accommodations to participate in the application/selection process, please notify Human Resources for assistance.All offers of regular employment with the City of Santa Clarita are contingent upon receipt of proof of legal right to work in the United States and successful completion of a post-offer pre-employment physical, which may include a drug screen and Department of Justice fingerprinting. Criminal offender information will be reviewed on an ongoing basis. The City uses the E-Verify program to electronically confirm work authorization of newly hired employees. All new employees are required to participate in the DMV Employer Pull-Notice Program. This program authorizes the City to receive a driver record report upon enrollment and during employment. Only degrees recognized by the U.S. Department of Education and accredited by the Council for Higher Education Accreditation will be accepted.In compliance with California law, positions working with children are required to be mandated child abuse reporters. A mandated reporter is an individual who is obligated by law to report suspected cases of child abuse and neglect.As a City of Santa Clarita public employee, you may be called upon to work as a Disaster Service Worker (DSW) in the event of an emergency (in accordance with Government Code §§ 3100-3109). Before entering upon the duties of employment, all public employees, except those excluded by law, take and subscribe to an oath or affirmation set forth in the California Constitution, declaring them to be Disaster Service Workers in time of need.Compensation includes enrollment in California Public Employees’ Retirement System as a replacement for Social Security plus a competitive benefits package. All appointments are made at step 1 of the salary range unless otherwise authorized by the City Manager.For more information and to apply online, please visit www.santaclarita.gov.The City of Santa Clarita is an Equal Opportunity EmployerThe City of Santa Clarita offers CalPERS Retirement contributions as a replacement for Social Security plus a competitive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life and long-term disability insurance.