PTS Ambassador Assistant Supervisor

utaustin; Austin (TX); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Health benefits

Vision insurance

Dental insurance

Life insurance

Disability insurance

Paid time off

403(b) plan

457(b) plan

Flexible spending account

Online training (LinkedIn Learning)

Employee discounts

Library access

Free rides on UT Shuttle and CapMetro

Job summary

The University of Texas at Austin Parking and Transportation Services seeks a PTS Ambassador Assistant Supervisor to oversee the Student Ambassadors promoting campus safety mobility initiatives and to supervise the weekend Shop Shuttle program.

You will coordinate ambassadors, ensure customer-friendly safety guidance, maintain equipment, and report on operations. This role requires a high school diploma, supervisory experience, reliable attendance, and legal work eligibility in the United States.

Qualifications

• A high school diploma or GED.
• Three years' leadership and fast-paced environment experience; one year supervisory.
• Strong customer service, professional demeanor, and attention to detail.
• Reliable, punctual; available to work throughout the fall semester.
• Authorized to work in the U.S.
• Education/experience may be substituted as appropriate.

Responsibilities

• Oversee daily Ambassador program operations and supervise staff.
• Manage equipment setup, takedown and inventory.
• Educate the public on safety guidelines and assist with questions.
• Run Qualtrics roster reports for weekend Shop Shuttles.
• Hand roster, keys, and cell phones to staff; collect after shifts.
• Share feedback and recurring concerns with the program.
• Identify high-traffic areas for additional messaging.
• Attend required trainings and team check-ins.
• Prepare operation/status reports.
• Other related functions as assigned.

Skills

Leadership

Customer service

Punctuality

Communication

Reliability

Education

High school diploma or GED

Job description

Job Posting Title: PTS Ambassador Assistant Supervisor

Hiring Department: Parking and Transportation Services

Position Open To: All Applicants

Weekly Scheduled Hours: 24

FLSA Status: To Be Determined at Offer

Earliest Start Date: Ongoing

Position Duration: Expected to Continue

Location: AUSTIN, TX

Job Details

General Notes

UT Parking and Transportation Services is responsible for the management of over 17,000 parking spaces on campus, including 12 parking garages and more than 50 surface parking lots. Our operations include the distribution and regulation of daily, permitted, and event parking, as well as the maintenance of parking lots and garages. We also provide assistance to those parked on or traveling through campus. This assistance includes jump-starts and opening vehicles for those locked out. For more information on UT Parking and Transportation Services, please visit: https://parking.utexas.edu/.

Your skills will make a difference.

You'll be working for a university that is internationally recognized for our academic programs and research. Your work will make a difference in the lives of FAS staff, thereby enhancing the student experience. If you're the type of person that wants to know your work has meaning and impact, you'll like working in our department and for UT Austin. UT Austin provides an outstanding benefits package including but not limited to:

• Competitive health benefits
• Voluntary Vision, Dental, Life, and Disability insurance options
• Generous paid vacation, sick time, and holidays
• Teachers Retirement System of Texas, a defined benefit retirement plan, with 8.25% employer matching funds
• Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)
• Flexible spending account options for medical and childcare expenses
• Robust free training access through LinkedIn Learning plus professional conference opportunities
• Expansive employee discount program including athletic tickets
• Free access to UT Austin's libraries and museums with staff ID card
• Free rides on all UT Shuttle and Austin CapMetro buses with staff ID card

For more details, please see: https://hr.utexas.edu/prospective/benefits and https://hr.utexas.edu/current/services/my-total-rewards .

Must be authorized to work in the United States for any employer without sponsorship.

Purpose

To supervise and support the Student Ambassadors as they promote campus safety mobility initiatives. Assistant Supervisor will coordinate Student Ambassadors in their mission to educate the campus community about new safety protocols, promote responsible riding, and support a safer environment for pedestrians and riders. Assistant Supervisor will supervise the weekend Shop Shuttle program.

Responsibilities

• Responsible for the daily operations of the Ambassador program. Supervise assigned employees. Provide guidance to assigned staff on campus mobility safety rules, protocols, and customer service skills. Assist in resolving any issues.
• Oversee the setup, takedown, and inventory of all equipment and materials needed.
• Answer questions and help educate the public. Encourage following safety guidelines in a respectful, non-confrontational manner.
• Run Qualtrics report to obtain roster for weekend Shop Shuttles.
• Supervise Shop Shuttle by handing the roster, keys to vehicles, and cell phones to staff and collect them when finished.
• Share feedback, common questions, or recurring concerns with the program.
• Help identify high-traffic or high-confusion areas where additional messaging may be needed.
• Run or attend required training sessions and team check-ins.
• Prepare reports regarding operation and status of area or responsibility.
• Other related functions as assigned.

Required Qualifications

• A high school diploma or GED.
• A combination of three years' experience in leadership roles and working in a fast-paced environment. One year of supervisory experience.
• Well-demonstrated customer service skills, professional demeanor, and attention to detail.
• Reliable, punctual, and available to work throughout the fall semester.
• Must not be working for another UT department or State of Texas agency.
• An unexpired Texas Driver's License and a clear driving record.
• Authorized to work in the U.S.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• More than the required minimum number of years of experience.
• Related experience in public safety or public education programs.
• Experience coordinating campus organizations or initiatives.
• Demonstrated effective interpersonal communication skills, both written and verbal.

Driver Required

This job requires a class "C" operator's driver's license. The applicant selected must provide a current three year driving record from the current state of residence. If not currently a Texas resident, a Texas driver's license must be obtained within 30 days of becoming a Texas resident. Employees who are requir