PTC Systems Engineer II: Troubleshooting & Reliability

Metra; Chicago (IL); In loco; USD 81.000 - 121.000; Tempo pieno

Descrizione del lavoro

Metra is seeking a PTC Systems Engineer 2 to support long-term operations of the PTC system. You will troubleshoot, analyze Tier 2 events, and respond to end-user calls, documenting occurrences in the ticketing system.

Responsibilities include initializing on-board equipment, installing wayside software, documenting events, and performing root cause analysis to prevent recurrence. Flexibility for early mornings, evenings, weekends, and holidays is required.

Competenze

• Bachelor's degree or equivalent experience in IT or Engineering with emphasis on system testing, maintenance, or RCA.
• Four years of experience in a technical help desk, end user support facility, tier 2 support, or RCA of digital components/systems.
• Good knowledge of software, computers, OS (Red Hat Linux, Windows), data communications, data security, and networking technologies.
• Good knowledge of the root cause analysis process.
• Excellent verbal and written communication skills.
• Strong problem solving, analytical, and organizational skills.

Mansioni

• Provide support and assist personnel with system issues including initializing equipment on-board trains, installing wayside software, and creating bulletins/train IDs.
• Analyze and document situations, events, and issues of the system clearly and concisely.
• Perform root cause analysis of events and issues and recommend preventive actions.
• Collaborate with other departments to improve operational support, troubleshooting methods, and documentation processes to reduce delays and boost system performance.
• Apply best practices for configuration management and quality assurance in system maintenance.

Conoscenze

Technical support

Root cause analysis

Microsoft 365

Networking

Communications

Problem solving

Formazione

Bachelor's degree or equivalent experience in IT/Engineering

Strumenti

Red Hat Enterprise Linux

Microsoft Windows

Descrizione del lavoro

Metra is seeking a PTC Systems Engineer 2 to support long-term operations of the PTC system. You will troubleshoot, analyze Tier 2 events, and respond to end-user calls, documenting occurrences in the ticketing system.

Responsibilities include initializing on-board equipment, installing wayside software, documenting events, and performing root cause analysis to prevent recurrence. Flexibility for early mornings, evenings, weekends, and holidays is required.