PTC Systems Engineer II – Rail Operations & Troubleshooting

Metra Commuter Rail; Chicago (IL); On-site; USD 81,000 - 121,000; Full time

Job summary

Metra Commuter Rail is seeking a PTC Systems Engineer 2 to support long-term operations of the PTC system, troubleshoot, and document events. The role involves on-board equipment initialization, wayside software installation, and issuing work orders for signals maintenance.

Responsibilities include root-cause analysis, cross-departmental collaboration to improve troubleshooting, and maintaining quality assurance practices while ensuring safety compliance.

Qualifications

• Bachelor's degree or four years in Information Technology or Engineering with emphasis on system testing, maintenance, or root cause analysis.
• Four years of experience in a technical help desk, end user support facility, tier 2 support, or root cause analysis of digital components and systems.
• Knowledge of Linux/Windows operating systems, data communications, data security, and networking technologies.
• Proficient in Microsoft 365 and navigating enterprise applications.

Responsibilities

• Provide support to personnel experiencing system issues, including initialization of equipment on-board trains and installation of wayside software.
• Conduct root cause analysis of events and issues and document results clearly and concisely.
• Perform Tier 2 analysis and assist in improving troubleshooting methodologies and documentation processes.
• Coordinate with other departments to enhance operational support and system performance.

Skills

Root cause analysis

Technical help desk

End user support

Analytical skills

Microsoft 365

Linux administration

Windows operating systems

Education

Bachelor's degree

Tools

Red Hat Enterprise Linux

Microsoft Windows

Microsoft 365

Job description

Metra Commuter Rail is seeking a PTC Systems Engineer 2 to support long-term operations of the PTC system, troubleshoot, and document events. The role involves on-board equipment initialization, wayside software installation, and issuing work orders for signals maintenance.

Responsibilities include root-cause analysis, cross-departmental collaboration to improve troubleshooting, and maintaining quality assurance practices while ensuring safety compliance.