PTC Systems Engineer II — Tier 2 Troubleshooter & Ops

Ocean State Job Lot; Chicago (IL); On-site; USD 90,000 - 120,000; Full time

Job summary

Metra is seeking a PTC Systems Engineer 2 to support the long term operations of the PTC system, troubleshoot issues, and document events in the ticketing system. This role reports to the Manager of PTC Engineering and focuses on ensuring safe, reliable rail operations.

Responsibilities include on-board equipment initialization, wayside software installation, and cross-team collaboration to improve troubleshooting methods and system performance.

Qualifications

• Bachelor's degree or equivalent in IT or Engineering with focus on system testing
• Four years of experience in a technical help desk, end user support, or root cause analysis
• Proficiency in Linux (Red Hat), Windows, and enterprise networking concepts
• Experience with Microsoft 365 and enterprise applications
• Strong analytical, problem-solving, and communication skills

Responsibilities

• Provide Tier 2 support for the PTC system and document issues in the ticketing system
• Perform root cause analysis of events and incidents and recommend fixes
• Install onboard train equipment and wayside software, and dispatch maintenance staff
• Collaborate with other departments to improve operational support and documentation

Skills

Root cause analysis

End user support

Microsoft 365

Linux

Networking

Troubleshooting

Documentation

Education

Bachelor's degree in IT/Engineering

Tools

Red Hat Enterprise Linux

Microsoft Windows

Job description

Metra is seeking a PTC Systems Engineer 2 to support the long term operations of the PTC system, troubleshoot issues, and document events in the ticketing system. This role reports to the Manager of PTC Engineering and focuses on ensuring safe, reliable rail operations.

Responsibilities include on-board equipment initialization, wayside software installation, and cross-team collaboration to improve troubleshooting methods and system performance.