PTC Systems Engineer II - Rail Diagnostics & Communications

Metra; Chicago (IL); On-site; USD 81,000 - 121,000; Full time

Job summary

Metra is seeking a PTC Systems Engineer 2 to support the long term operations of the PTC system, troubleshoot and analyze Tier 2 issues, and document events in the PTC ticketing system. You will assist in on-board train equipment initialization, wayside software installation, and signal work order creation under the Manager, PTC Engineering.

The role requires documenting root causes, improving operational support with other departments, and following QA practices.

Qualifications

• Bachelor's degree or in lieu of degree, combination of education and experience that equals four years in IT or engineering with emphasis on system testing, maintenance, or root cause analysis.
• Four years of experience in a technical help desk, end user support facility, tier 2 support, or root cause analysis of digital components and systems.
• Good knowledge of software, computers, operating systems (Red Hat enterprise Linux, Microsoft), data communications transports, data security, and networking technologies.
• Good knowledge of the root cause analysis process.
• Good verbal and written communication skills.
• Good problem solving, analytical, and organizational skills.
• Skill navigating enterprise applications.
• Must be proficient in Microsoft 365.
• Ability to work well with employees at all levels of the organization as well as contractors.
• Ability to apply analytical decision‑making principles in resolving systems problems.
• Ability to work in a fast‑paced environment.
• Must possess and maintain a valid driver's license.
• Ability to stand, walk, and/or sit, for extended periods of time.
• Hearing/Visual acuity, far/near, depth perception, field of vision, color vision.
• Must be able to operate a vehicle.
• Must be available to work flexible hours in the early morning, late afternoon, evenings, or weekends.
• Willing to work occassional holidays.

Responsibilities

• Provide support and assist personnel experiencing issues with the system including initializing equipment on-board trains, installing wayside software and equipment, creating Signal work orders and dispatching Signal maintainers.
• Analyze and clearly, concisely, and accurately document situations, events, and issues of the system.
• Perform root cause analysis of events and issues and make recommendations to prevent future occurrences.
• Work with other departments to improve operational support, troubleshooting methodologies, and documentation processes to decrease delays and increase system performance.
• Utilize best practices for configuration management and quality assurance in maintaining the system.
• This position is subject to random drug and/or alcohol testing.

Job description

Metra is seeking a PTC Systems Engineer 2 to support the long term operations of the PTC system, troubleshoot and analyze Tier 2 issues, and document events in the PTC ticketing system. You will assist in on-board train equipment initialization, wayside software installation, and signal work order creation under the Manager, PTC Engineering.

The role requires documenting root causes, improving operational support with other departments, and following QA practices.