Activities Staff

STAR ISLAND MANAGEMENT CORP; Kissimmee (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

STAR ISLAND MANAGEMENT CORP in Kissimmee, FL, seeks an enthusiastic Activities/Guest Services Associate to coordinate social, cultural, and recreational activities for guests. This full-time, day-shift role requires maintaining a clean pool area, following the activity guide, and serving as an information center for guests.

You will handle money for shifts, sign out equipment, ensure safety protocols, and help orient new guests while publishing the activities calendar with the team.

Qualifications

• High school diploma or GED is required or equivalent
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence; speak effectively before groups of customers or employees

Responsibilities

• Maintain a clean and orderly workspace.
• Provide a clean pool area for guests and straighten pool chairs, pick up trash, towels, and supervise routine upkeep.
• Perform daily activities according to the resort's activity guide and assigned location.
• Follow all employee guidelines and company policies.
• Act as information center for guests across pool hut and events areas.
• Manage receipt books and money for your shift; sign out activities equipment.
• Conduct safety measures including closing pools during inclement weather.
• Meet with groups to conduct activities; orient new guests with staff; help publish activities calendar.

Skills

Customer Service

Interpersonal Skills

Oral Communication

Written Communication

Teamwork

Ethics

Organizational Support

Safety and Security

Adaptability

Attendance/Punctuality

Dependability

Initiative

Innovation

Education

High school diploma or GED

Job description

Job Details: Job Location: Star Island Management - Kissimmee, FL 34746, Position Type: Full Time, Job Shift: Day, Job Category: Hospitality - Hotel

SUMMARY

This position is primarily responsible for conduct social, cultural, and recreational activities of various groups, according to organization's policies and regulations by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Core duties and responsibilities include the following. Other duties may be assigned. Maintain a clean and orderly workspace.
• Provide a clean pool area for our guest to use (straighten pool chairs, pick up trash, pick up dirty towels, and whatever else asked by supervisors to maintain 5 star pool area).
• Perform all activities assigned for the day on time and in the order of the resort's activity guide for the location you are assigned to.
• Follow all employee guidelines and company policies
• Ability to work all areas of the Department (Pool hut, night events, stocking, pool attendant) Acting as an information center for all guest
• Responsible for all receipt books and money for your shift
• Responsible for making sure all activities equipment is signed out properly.
• Making sure all safety measures are carried out (ex closing the pools due to inclement weather) Provide fun with an outgoing personality
• Meets with different groups to conduct in activities.
• Conducts orientation program for new guests with other members of staff. Assists with the preparation and publishing of activities calendar.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

COMPETENCIES

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND/OR EXPERIENCE

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand.

The employee must occasionally lift and/or move up to 50 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.