Guest Services

Smokymountains; Tennessee; Hybrid; USD 21,000 - 22,000; Full time

Job summary

Smokymountains in Tennessee seeks a friendly, welcoming guest services attendant to join our legendary team. You will be the first impression, greeting guests and assisting with inquiries while maintaining a high level of service and a polished appearance.

Ideal candidates are well-spoken, courteous problem solvers with a passion for pleasing guests and a desire to build a meaningful career in hospitality. The role offers competitive pay and benefits with travel and dining perks.

Qualifications

• High school diploma or equivalent is required.
• Hospitality experience is required.
• Must have a valid drivers license.

Responsibilities

• Assist guests with questions and directions.
• Check-ins and check-outs, including luggage delivery.
• Escort guests to rooms with a proper and accurate tour.
• Maintain the propertys appearance and cleanliness.
• Assist with event setup and special activities.

Skills

Communication skills

Guest service oriented

Teamwork

Problem solving

Education

High school diploma or equivalent

Tools

MS Office

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.

Do you love making people feel at home? We are seeking friendly, welcoming attendants to join our legendary guest services team. This critical, first-impression position earns competitive pay, exciting benefits, and rewarding travel and dining perks. Ideal candidates will be well-spoken, polite problem solvers who demonstrate a passion for pleasing others and an interest in building a meaningful career with a hospitality leader.

The pay rate for this position is $15.00-$16.00 per hour.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Strong self-motivator and ability to motivate others
• Review daily traces to determine guest needs.
• Maintain a calm & courteous attitude to ensure guest satisfaction
• Ability to effectively communicate accurate information to guests and other team members
• Escort guests to their rooms with a proper and accurate tour
• Observe the property for cleanliness, and all is in order
• Assist with vehicles, parking, and pulling around
• Prepare all reports for the guest service team.
• Ensures that meeting rooms are set up for group use
• Assists with cooking school & special event set up
• Maintains bikes, bike racks, and golf cart inventories
• Completes daily rounds to ensure a 5-star appearance
• Meets and exceeds all guest requests
• Check-ins and check-outs, including luggage delivery and removal
• Maintains fireplaces and the appearance of the pool
• Prepares meeting areas when groups are scheduled and any other special activities
• Set up/ takedown of outdoor functions
• Sweep and cobweb the outdoor common areas of the property
• Flexibility with scheduling for weekends and holidays
• Have excellent knowledge of the property and all the activities it has to offer
• Follow instructions from your direct supervisor
• Knowledge of MS Office
• Assists guests with questions
• Greets guests upon arrival
• Provides safe transportation for on the property or off-property activities
• Assists with the cooking school and special event setup
• Assist all other departments to meet the guest's needs
• Be familiar with all of the company’s past, present & future.

Must comply with all company policies and procedures.

Regular and consistent attendance is required to perform the essential functions of this position.

Must be able to work well with other Team Members, Managers, and interact with our guests.

EDUCATION and EXPERIENCE

• High school diploma or equivalent
• Hospitality experience required
• Must have a valid driver's license

LANGUAGE SKILLS

• Must be able to communicate effectively with guests, team members, and managers

MATHEMATICAL SKILLS

• Basic knowledge and understanding of math

REASONING ABILITY

• Must be able to remain calm under pressure
• Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals

PHYSICAL DEMANDS

• The job entails excessive lifting of luggage and other guest requests, such as trays and packages
• The position requires one to be on feet for most or all of the shift
• Must be able to lift 50 lbs.
• Must be able to operate a company vehicle or golf cart safely
• Must be able to work outdoors in all weather conditions

WORK ENVIRONMENT

• General office / front desk guest reception area
• May occasionally be asked to go outside in all weather conditions