Front Desk/Guest Service Agent

Sunridge Hotel Group; Broomfield (CO); On-site; USD 36,000 - 48,000; Full time

Job summary

Sunridge Hotel Group is seeking a front desk associate to warmly greet guests, register arrivals, and assign rooms while ensuring privacy and security of guest records. You will handle calls, messages, and basic inquiries, contributing to a smooth check-in experience.

The role requires attentiveness, strong customer service, and the ability to work as part of a team in a fast-paced environment, with Marriott experience preferred.

Qualifications

• Ability to greet, check-in and assign rooms to guests
• Maintain confidentiality of guest records and transactions
• Readiness to handle guest requests and complaints promptly and professionally

Responsibilities

• Greet, register, and assign rooms to guests.
• Handle guest records with integrity and confidentiality.
• Address guest requests and complaints promptly and effectively.
• Answer and route calls; take accurate messages.
• Manage cash drawer contents during shift.
• Maintain accurate records of registrations, reservations and cash flows.

Skills

Problem Solving

Customer Service

Team Work

Adaptability

Attendance/Punctuality

Dependability

Initiative

Planning/Organizing

Education

1-3 months related experience or training

Job description

SUMMARY:

Accommodates guests of the hotel by performing the following duties.

Essential Functions

• Greets, registers, and assigns rooms to guests
• Handles confidential information, including guest records, with a high degree of integrity
• Promptly and effectively deals with guest requests and complaints
• Answers and routes calls as appropriate; takes guest messages with accuracy
• Responsible for cash drawer contents and transactions during shift
• Maintains accurate records including cash flows, registration cards, reservation cards, and property walks
• Answers inquires pertaining to hotel services; registration of guests; and travel directions
• Assists with sales and marketing efforts as directed by the General Manager
• Offers and properly handles requests for wake-up calls
• Records pertinent guest information in the pass on log
• May assist in replenishing continental breakfast as needed and keeps area clean
• Makes sure front desk, lobby and common areas are clean and organized.
• Performs laundry functions as directed
• All other duties as assigned

Competency

• Problem Solving - Identifies and resolves problems in a timely manner;
• Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance;
• Team Work - Contributes to building a positive team spirit.
• Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
• Organizational Support - Follows policies and procedures including but not limited to, dress code policies
• Adaptability - Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time.
• Dependability - Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Asks for and offers help when needed.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
• Professionalism - Treats others with respect and consideration regardless of their status or position.
• Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in timely manner.
• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Hours

3-5 days a week

Education/Experience

1-3 months related experience and/or training; or equivalent combination of education and experience.

Marriott experience prefferred

Language Ability

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Math Ability

Ability to add, subtract, multiply, and divide in all units of measure.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

Some computer skills needed.

Certificates And Licenses

No certifications needed

Supervisory Responsibilities

This job has no supervisory responsibilities.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to wet or humid conditions (non-weather); work near moving mechanical parts; work in high, precarious places and fumes or airborne particles. The employee is occasionally exposed to toxic or caustic chemicals; outdoor weather conditions and risk of electrical shock.

The noise level in the work environment is usually moderate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk or hear; to stand; use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to walk; climb or balance; stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include Close vision, Distance vision, and ability to distinguish colors.

The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.