PT Track Side Customer Service Representative (Racing Electronics)

NASCAR; Concord (NH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Travel accommodations

Job summary

NASCAR is seeking a Track Side Customer Service Representative to deliver ultimate guest services at venues nationwide. You'll handle sales, promote merchandise and provide technical support for trackside customers, collaborating with an on-site team.

Must be able to travel to events; strong customer service skills and ability to troubleshoot equipment are essential. Weekend/evening shifts align with event schedules; physical demands include lifting up to 50 pounds.

Qualifications

• AA/AS degree or equivalent from two-year college or technical school and 6 months to 1 year related experience and/or training.
• Ability to read and interpret procedures and write routine reports; effectively communicate with customers.
• Physical ability to stand, lift up to 50 pounds, and work on-site at events.

Responsibilities

• Assist with on-location vending setup, opening, operation and closing.
• Sales: interact with customers, recommend products and promote merchandise.
• Provide technical support for track sales and rental radios/equipment; troubleshoot issues.
• Travel to NASCAR events; company provides travel accommodations; deliver high level customer service.

Skills

Sales experience

Customer service

Technical support

Event staffing

Education

Associate’s degree

Job description

At NASCAR, you will find a community of passionate individuals who care about our sport and are united in seeing it grow.

The Track Side Customer Service Representative is responsible for executing the delivery of the ultimate guest services experience to our customers at venues across the United States. This position is responsible for sales and technical support to our track side customers and collaborates with an on-site team doing the same.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist with Racing Electronics on-location vending set up, opening, operation and closing.
• Ensure proper procedures and policies are followed before, during and after event.
• Sales: includes interacting with customers, making recommendations for product sales, and promoting merchandise based on customer needs.
• Provide technical support for track sales and rental radio/equipment.
• Engage with fans/customers; answer questions and address any customer concerns regarding products, radio programming, etc.
• Trouble shoot equipment issues; diagnose and correct issues with the ultimate goal of customer satisfaction.
• Provide the highest level of customer service to all customers, including sales, equipment distribution, and returns.
• Travel: Work is performed on location at NASCAR events. Company provides all travel accommodations.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Associate’s degree (A. A.) or equivalent from two-year college or technical school and six months to one year related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with customers and employees of organization.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, and percentages.

OTHER SKILLS AND ABILITIES

• Able to work independently with little direct supervision
• Strong customer services skills
• Able to work weekends, evenings, and extended shifts based on event schedule (including delays)

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee frequently is required to climb or balance and stoop, kneel crawl or crouch. The employee is regularly required to lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds Specific vision abilities required by this job include close vision, color vision, depth vision and ability to adjust focus.

We are a company unlike any other. We want you to bring your experience, skills and passion to our close-knit, high-energy environment in which our employees thrive and where you can prosper. We know the key to our success is our employees and we offer highly competitive salaries, a solid benefits package focused on wellness, and opportunities for you to grow and develop both personally and professionally. It won’t take you long to find out that you are on the right track here at NASCAR!

NASCAR is an Equal Opportunity Employer and is committed to conducting recruitment and hiring activities in a fair, ethical, and legally compliant manner. In support of this commitment, all employment decisions are based on job-related qualifications, skills, experience, and performance, and are made without discrimination based on any legally protected characteristic, including but not limited to race, ethnicity, gender, religion, sexual orientation or gender identity, national origin, age, military or veteran status, disability, or any other status protected by applicable federal, state, or local law, including socioeconomic, marital, parental, or caregiving status.

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