PT Track Side Customer Service Representative (Racing Electronics)

National Association for Stock Car Auto Racing (NASCAR); Concord (NC); On-site; USD 30,000 - 45,000; Full time

Job summary

The National Association for Stock Car Auto Racing (NASCAR) seeks a Customer Service Representative to provide exceptional guest services at various venues. This role includes assisting with vending operations, providing technical support, and engaging with fans for a superior experience.

Ideal candidates will possess an Associate’s degree and have strong customer service skills. The position requires the ability to work independently while handling customer inquiries and troubleshooting technical issues.

Qualifications

• Must have strong customer service skills and work independently.
• Ability to calculate figures like discounts and percentages.
• Experience in customer service preferred.

Responsibilities

• Assist with on-location vending setup and operation.
• Engage with fans and answer customer queries.
• Provide technical support and troubleshoot equipment issues.

Skills

Strong customer service skills

Ability to read and interpret documents

Basic math skills

Ability to work independently

Education

Associate’s degree or equivalent

Job description

At NASCAR, you will find a community of passionate individuals who care about our sport and are united in seeing it grow.

The Track Side Customer Service Representative is responsible for executing the delivery of the ultimate guest services experience to our customers at venues across the United States. This position is responsible for sales and technical support to our track side customers and collaborates with an on-site team doing the same.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist with Racing Electronics on-location vending set up, opening, operation and closing.
• Ensure proper procedures and policies are followed before, during and after event.
• Sales: interact with customers, make recommendations for product sales, and promote merchandise based on customer needs.
• Provide technical support for track sales and rental radio/equipment.
• Engage with fans/customers; answer questions and address any customer concerns regarding products, radio programming, etc.
• Trouble shoot equipment issues; diagnose and correct issues with the ultimate goal of customer satisfaction.
• Provide the highest level of customer service to all customers, including sales, equipment distribution, and returns.
• Travel: work is performed on location at NASCAR events. Company provides all travel accommodations.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

Associate’s degree (A. A.) or equivalent from a two-year college or technical school and six months to one year related experience and/or training; or an equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with customers and employees of the organization.

MATH MATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, and percentages.

OTHER SKILLS AND ABILITIES

Able to work independently with little direct supervision. Strong customer service skills. Able to work weekends, evenings, and extended shifts based on event schedule (including delays).

PHYSICAL DEMANDS

Employee is regularly required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms; talk or hear. Frequently required to climb or balance and stoop, kneel, crawl or crouch. Regularly required to lift and/or move up to 25 pounds and frequently up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, depth vision and ability to adjust focus.

EEO STATEMENT

NASCAR is an Equal Opportunity Employer and is committed to conducting recruitment and hiring activities in a fair, ethical, and legally compliant manner. In support of this commitment, all employment decisions are based on job-related qualifications, skills, experience, and performance, and are made without discrimination based on any legally protected characteristic, including but not limited to race, ethnicity, gender, religion, sexual orientation or gender identity, national origin, age, military or veteran status, disability, or any other status protected by applicable federal, state, or local law, including socioeconomic, marital, parental, or caregiving status.