PT Package Center Supervisor

UOH UPS Inc (Ohio); Panama City (FL); Presencial; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

UPS seeks a supervisor to analyze and plan daily package dispatch, coordinate center operations, and handle service issues. The role includes facilitating customer service activities and ensuring efficient procedures across the operation.

Trained and certified for multiple operational roles, the individual will support alternative schedules to increase flexibility and contribute to safe, compliant and effective delivery operations.

Formación

• This supervisor has been trained and certified to perform multiple operational roles to accommodate alternative schedules and increase operational flexibility.
• This position analyzes and plans their center’s daily package dispatch and handles operational service issues.
• This position provides customer service support and facilitates the smooth execution of operational procedures and management of systems.

Responsabilidades

• Analyzes previous dispatch results to maximize service performance.
• Streamlines routes and coordinates the needs and efforts of the operation to ensure customer satisfaction.
• Assists in answering messages, concerns, call tags, and destination follow ups as part of customer service support.

Descripción del empleo

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

This supervisor has been trained and certified to perform multiple operational roles to accommodate alternative schedules and increase operational flexibility. This positions is responsible for analyzing and planning their center’s daily package dispatch and handles operational service issues (e.g., on-call Air pickups, heavy pick-up accounts, unforeseen events, etc.) He/She analyzes previous dispatch results to maximize service performance, to streamline routes and can coordinate the needs and efforts of the operation to ensure internal and external customer satisfaction is met. This position provides customer service support (e.g, answering messages, concerns, call tags, destination follow ups, etc.) He/She facilitates the smooth execution of operational procedures and management of systems.

Employee Type:

Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.