PT - Shift Supervisor

Acacia Network; New York (NY); On-site; USD 52,000 - 66,000; Full time

Job summary

Acacia Network in New York is seeking a Shift Supervisor to lead and supervise operational staff within our facilities. You will generate schedules, assign tasks, and ensure adherence to policies while coordinating coverage for absences.

The role requires experience with homeless or low-income populations, strong incident response skills, and the ability to manage daily census and safety compliance. A valid F-80 certification is required.

Qualifications

• Three years of relevant experience working with homeless populations.
• Experience with child welfare, family work or substance abuse is a plus.
• F-80 certification is required.

Responsibilities

• Assist the director with staff schedules and assignments.
• Conduct hourly house runs to monitor operations.
• Inspect facility and rooms regularly.
• Ensure staff are in their assigned locations.
• Monitor recreation, laundry and cafeteria to ensure residents follow schedules.
• Arrange coverage for unscheduled absences and emergencies.
• Record and respond to incidents and complaints; perform crisis interventions.
• Track client properties and secure storage.
• Maintain daily census and update CARES daily.
• Perform weekly reconciliations of metro cards per policy.
• Assist with intake of new and returning clients and submit for approval.
• Maintain records of safety, fire and building inspections.
• Monitor fire and safety equipment for functionality.
• Monitor staff and assign tasks as needed.
• Perform other duties as required within the scope of the position.

Skills

Staff supervision

Scheduling

Incident response

Crisis intervention

Education

High School Diploma/GED

Associate degree in Social/Human Sciences, Psychology

Job description

The Shift Supervisor will provide leadership and supervision for operational staff. Generates work schedules and assignments for the operations staff, security and maintenance personnel. Provides or arranges for house coverage for unscheduled absences and other unexpected situations. Provides training to new staff; ensures that operations policies and procedures are enforced at all time.

KEY ESSENTIAL FUNCTIONS:

• Assist the director with work schedules and assignments for the staff
• Perform hourly house runs to:
• Perform inspections of facility and rooms
• Ensure staff members are in their assigned locations
• Monitor recreational rooms, laundry rooms and cafeteria to ensure that all residents are adhering to schedules
• Arrange for coverage for unscheduled absences and other unexpected situations
• Record and respond to incidents, client issues and complaints; perform crisis intervention procedures
• Track clients’ properties and store in lock up
• Ensure daily census is monitored and accurate; ensure CARES is updated daily with current information
• Perform weekly reconciliations to ensure all metro cards are accounted for and being distributed according to policy
• Assist with intakes of new and returning clients, and submit them for approval
• Keep records of safety, fire, and building inspections
• Monitor all fire and safety equipment to ensure it is functional at all times
• Monitor staff and assign tasks as necessary
• Other duties in keeping with the scope and nature of the position

REQUIREMENTS:

• High School Diploma/GED required. Associate Degree in Social/Human Sciences, Psychology
• Three years of experience working with the homeless and/or low and mixed-income population in addition to experience in child welfare, family work, and substance abuse
• Understanding of low-income and homeless individuals and their specific needs
• Current F-80 certification required

PHYSICAL DEMANDS & WORKING ENVIRONMENT:

Frequently: Fingering (typing, keyboarding, etc.), extended sitting, standing, walking and visual inspections

Sometimes: Bending, kneeling, lifting and reaching, climbing, fingering (typing, keyboarding, etc.)

SUPERVISION RECEIVED:

Routine supervision: Provided with instructions on job requirements, methods, priorities and deadlines with particular attention to unusual or difficult aspects or tasks. There are regular or systematic reviews of progress, quality and output, usually at discrete times, but occasionally only upon completion.

Acknowledgment of Job Description

This will acknowledge that I have received, reviewed and understand the above job description and will discuss with my supervisor if I have any questions. I further acknowledge that I am capable of performing the essential functions of the job, with or without reasonable accommodation. I understand and agree that nothing in this job description is binding on ACACIA NETWORK and that ACACIA NETWORK remains free to change the duties and responsibilities of the above described job at any time, without notice, and at its discretion. I further understand and agree that nothing in this job description changes my status as an at-will employee, meaning that either ACACIA NETWORK or I can terminate our employment relationship at any time, with or without cause or notice.

____________________________ ___________________________ _____/_____/_____

Employee Name (Print) Employee Signature Date