PT - Shift Supervisor

Acacia Network; New York (NY); On-site; USD 52,000 - 68,000; Full time

Job summary

Acacia Network in New York seeks a Shift Supervisor to lead operations staff and ensure smooth facility functioning. You will organize work schedules, supervise staff, and provide training while enforcing policies and procedures.

You will respond to incidents, coordinate coverage for absences, and monitor safety equipment and daily census. This role requires strong people skills and a commitment to residents' wellbeing.

Qualifications

• High School Diploma or GED required.
• Associate degree in Social/Human Sciences or Psychology.
• 3+ years of experience with the homeless and related populations; experience in child welfare, family work, and substance abuse.
• Current F-80 certification is required.

Responsibilities

• Assist the director with staff scheduling and assignments.
• Perform hourly house runs to support operations.
• Inspect facility and rooms.
• Ensure staff are in their assigned locations.
• Monitor recreational rooms, laundry rooms and cafeteria for schedule adherence.
• Arrange coverage for unscheduled absences and emergencies.
• Record incidents and respond to client issues; perform crisis intervention.
• Track clients’ properties and store securely.
• Ensure daily census is accurate; update CARES daily.
• Perform weekly reconciliations for metro cards distribution.
• Assist with intakes of new and returning clients.
• Keep records of safety, fire, and building inspections.
• Monitor fire and safety equipment; ensure it is functional.
• Monitor staff and assign tasks as necessary.
• Other duties as needed.

Skills

Staff supervision

Scheduling

Training

Policy enforcement

Crisis intervention

Leadership

Education

High School Diploma or GED

Associate degree in Social/Human Sciences or Psychology

Tools

F-80 certification

Job description

The Shift Supervisor will provide leadership and supervision for operational staff. Generates work schedules and assignments for the operations staff, security and maintenance personnel. Provides or arranges for house coverage for unscheduled absences and other unexpected situations. Provides training to new staff; ensures that operations policies and procedures are enforced at all time.

KEY ESSENTIAL FUNCTIONS:

• Assist the director with work schedules and assignments for the staff
• Perform hourly house runs to:
• Perform inspections of facility and rooms
• Ensure staff members are in their assigned locations
• Monitor recreational rooms, laundry rooms and cafeteria to ensure that all residents are adhering to schedules
• Arrange for coverage for unscheduled absences and other unexpected situations
• Record and respond to incidents, client issues and complaints; perform crisis intervention procedures
• Track clients’ properties and store in lock up
• Ensure daily census is monitored and accurate; ensure CARES is updated daily with current information
• Perform weekly reconciliations to ensure all metro cards are accounted for and being distributed according to policy
• Assist with intakes of new and returning clients, and submit them for approval
• Keep records of safety, fire, and building inspections
• Monitor all fire and safety equipment to ensure it is functional at all times
• Monitor staff and assign tasks as necessary
• Other duties in keeping with the scope and nature of the position

REQUIREMENTS:

• High School Diploma/GED required. Associate Degree in Social/Human Sciences, Psychology
• Three years of experience working with the homeless and/or low and mixed-income population in addition to experience in child welfare, family work, and substance abuse
• Understanding of low-income and homeless individuals and their specific needs
• Current F-80 certification required

PHYSICAL DEMANDS & WORKING ENVIRONMENT:

Frequently: Fingering (typing, keyboarding, etc.), extended sitting, standing, walking and visual inspections

Sometimes: Bending, kneeling, lifting and reaching, climbing, fingering (typing, keyboarding, etc.)

SUPERVISION RECEIVED:

Routine supervision: Provided with instructions on job requirements, methods, priorities and deadlines with particular attention to unusual or difficult aspects or tasks. There are regular or systematic reviews of progress, quality and output, usually at discrete times, but occasionally only upon completion.

Acknowledgment of Job Description

This will acknowledge that I have received, reviewed and understand the above job description and will discuss with my supervisor if I have any questions. I further acknowledge that I am capable of performing the essential functions of the job, with or without reasonable accommodation. I understand and agree that nothing in this job description is binding on ACACIA NETWORK and that ACACIA NETWORK remains free to change the duties and responsibilities of the above described job at any time, without notice, and at its discretion. I further understand and agree that nothing in this job description changes my status as an at-will employee, meaning that either ACACIA NETWORK or I can terminate our employment relationship at any time, with or without cause or notice.

____________________________ ___________________________ _____/_____/_____

Employee Name (Print) Employee Signature Date