PT Self Checkout Ambassador - 01360

Food Lion; High Point (NC); On-site; USD 24,000 - 30,000; Full time

Job summary

Food Lion in High Point, NC is hiring a Front End Associate to deliver fast, friendly service at the register and at self-checkout. You will greet customers, assist with the Self-checkout system, and ensure accurate scanning and smooth payments.

Maintain a neat checkout area, follow Front End Standard Practices, and help customers navigate the store while staying courteous and compliant with company policies.

Qualifications

• To provide fast, easy, flexible and friendly service to customers.
• Friendly, courteous and cooperative with store associates.
• Ability to assist customers with self-checkout and payments.

Responsibilities

• Smile and provide prompt, accurate and friendly service to create a positive shopping experience.
• Greet each customer and use their name when possible.
• Assist customers with Self-checkout properly, including use of the hand scanner.
• Respond to inquiries and monitor self-checkout system notifications.
• Maintain neat self-checkout area and follow front-end procedures.

Skills

Customer service

Self-checkout assistance

Greet customers

Job description

Category/Area of Expertise: Retail Operations

Job Requisition: 550940

Address: USA-NC-High Point-2200 Westchester Drive

Store Code: Store 01360 Front End (7222262)

null

Primary Purpose:

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates.

Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practices, maximizing sales through excellent customer service.

Duties and Responsibilities:

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive

shopping experience

• Greet each customer and uses their name whenever possible
• Assist customers on how to use Self-checkouts properly including use of the hand scanner for a Fast
  

and Easy checkout experience

• Respond timely to customer inquiries and self-checkout system notifications
• Monitor multiple self-checkouts for proper customer usage including the scanning of all items and the
  

accurate scanning of each item

• Remind customers of items located on the bottom of the cart or items under baby seats prior to them
  

completing the transaction

• When needed, assist in scanning the customer's order and provide instructions on payment
• Complete self-checkout voids, age restricted item verifications and any other SCO assist function in
  

accordance with Front End Standard Practice

• Avoid personal conversations with other associates when customers are present
• Follow procedures in handling proper acceptance and payment processing at self-checkout for checks
  

and coupons

• Maintain alertness and call for assistance when needed to service customers per service standards
• Engage and identify self-checkout customers needing assistance
• Is courteous and helpful to other associates and customers
• Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean
  

appearance while adhering to Food Lion dress code

• Collect and returns shopping carts from the self-checkout area
• Ensure the self-checkout area has a neat and clean presentation
• Report any self-checkout issues to the Customer Service Manager or MOD
• Adhere to all company guidelines, policies and standard practices
• Ability to perform troubleshooting steps on self-checkout as needed

null