PT Self Checkout Ambassador - 00508

Food Lion; Sparta (NC); On-site; USD 17,000 - 21,000; Part time

Job summary

Food Lion in Sparta, NC is looking for a Front End Associate to deliver fast, friendly service at the checkout and help customers navigate the store's Front End standards.

You will guide customers to SCO registers, assist with self-checkout, monitor queues, and ensure a clean, organized checkout area while upholding Food Lion policies. This role requires punctuality, teamwork, and a focus on safety and customer satisfaction.

Responsibilities

• Smile and greet customers, providing prompt, friendly service to create a personalized checkout experience.
• Guide customers to an open SCO register and support the SCO experience end-to-end.
• Assist customers with self-checkout and proper use of the hand scanner for a Fast and Easy checkout.
• Maintain neat self-checkout areas and report issues to the Customer Service Manager.

Job description

Category/Area of Expertise

Retail Operations

Job Requisition

552531

Address

USA-NC-Sparta-381 S Main St Ste 508

Store Code

Store 00508 Front End (7211584)

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practices, maximizing sales through excellent customer service.

Duties and Responsibilities

• Smile, greet each customer and provide prompt, accurate and friendly service while engaging with customers to create a personalized checkout experience
• Guide customers to an open SCO register, supporting the SCO experience from start to finish, moving throughout the SCO area being attentive and inviting
• Use Mobile Attendants, as needed, observing customers in service of Fast and Easy
• Navigate customer flow being aware of the customer's shopping trip
• Assist customers on how to use Self-checkouts properly including use of the hand scanner for a Fast and Easy checkout experience
• Respond timely to customer inquiries and self-checkout system notifications, including Everseen if applicable, in support of a hassle-free shopping trip
• Monitor multiple self-checkouts for proper customer usage including the accurate scanning of each item
• Remind customers of items located on the bottom of the cart or items under baby seats prior to them completing the transaction
• When needed, assist in scanning the customer's order and provide instructions on payment ensuring payment has properly processed
• Complete self-checkout voids, age restricted item verifications, Everseen support (as needed) and any other SCO assist function in accordance with Front End Standard Practice
• Avoid personal conversations with other associates when customers are present
• Follow procedures in handling proper acceptance and payment processing at self-checkout for checks, coupons, etc.
• Maintain alertness and call for assistance when needed to service customers per service standards
• Engage and identify self-checkout customers needing assistance
• Is courteous and helpful to other associates and customers
• Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to Food Lion dress code
• Collect and return shopping carts from the self-checkout area
• Ensure the self-checkout area has a neat and clean presentation
• Report any self-checkout issues to the Customer Service Manager or MOD
• Adhere to all company guidelines, policies and standard practices
• Ability to perform troubleshooting steps on self-checkout as needed
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Notify QA of any cleaning issues or maintenance required on front end
• Successfully complete computer-based training (CBT) and training aid courses
• Ensure self-checkouts are supplied with proper bags
• Perform all other duties as assigned