PT Self Checkout Ambassador - 00261

Food Lion; Rocky Mount (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Food Lion in Rocky Mount, NC is seeking a Customer Service Associate to provide fast, easy, and friendly service at the front end. You will greet customers, assist with self-checkout, and help ensure a smooth shopping experience in-store.

Responsibilities include guiding customers on self-checkout use, responding to inquiries, and maintaining standard practices with the front-end team. The role emphasizes courteous, efficient service and teamwork in a busy retail environment.

Qualifications

• Provide fast, easy, friendly service to customers while meeting Food Lion customer service standards.
• Collaborate with team to maintain Front End Standard Practices and shop standards.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Greet each customer and use their name whenever possible
• Assist customers on how to use Self-checkouts properly including use of the hand scanner for a fast and easy checkout experience
• Respond timely to customer inquiries and self-checkout system notifications
• Monitor multiple self-checkouts for proper customer usage including the scanning of all items and the accurate scanning of each item
• Remind customers of items located on the bottom of the cart or items under baby seats prior to them completing the transaction
• When needed, assist in scanning the customer's order and provide instructions on payment
• Complete self-checkout voids, age restricted item verifications and any other SCO assist function in accordance with Front End Standard Practice
• Adhere to all company guidelines, policies and standard practices and perform troubleshooting steps on self-checkout as needed

Job description

Category/Area of Expertise: Retail Operations
Job Requisition: 551248
Address: USA-NC-Rocky Mount-802 Harbour Dr
Store Code: Store 00261 Front End (7208188)

Primary Purpose:
To provide fast, easy, flexible and friendly service to our customers through the achievement of Food
Lion customer service standards. To be friendly, courteous and cooperative with other store associates.
Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in
maintaining standards according to Front End Standard Practices, maximizing sales through excellent
customer service.

Duties and Responsibilities:

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Greet each customer and uses their name whenever possible
• Assist customers on how to use Self-checkouts properly including use of the hand scanner for a Fast and Easy checkout experience
• Respond timely to customer inquiries and self-checkout system notifications
• Monitor multiple self-checkouts for proper customer usage including the scanning of all items and the accurate scanning of each item
• Remind customers of items located on the bottom of the cart or items under baby seats prior to them completing the transaction
• When needed, assist in scanning the customer's order and provide instructions on payment
• Complete self-checkout voids, age restricted item verifications and any other SCO assist function in accordance with Front End Standard Practice
• Avoid personal conversations with other associates when customers are present
• Follow procedures in handling proper acceptance and payment processing at self-checkout for checks and coupons
• Maintain alertness and call for assistance when needed to service customers per service standards
• Engage and identify self-checkout customers needing assistance
• Is courteous and helpful to other associates and customers
• Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to Food Lion dress code
• Collect and returns shopping carts from the self-checkout area
• Ensure the self-checkout area has a neat and clean presentation
• Report any self-checkout issues to the Customer Service Manager or MOD
• Adhere to all company guidelines, policies and standard practices
• Ability to perform troubleshooting steps on self-checkout as needed