PT Self Checkout Ambassador - 01213

Food Lion; Seven Lakes (NC); On-site; USD 24,000 - 30,000; Full time

Job summary

Food Lion is seeking a Front End Associate at Store 01213 in Seven Lakes, NC to deliver fast, easy, and friendly customer service. You will greet customers, assist with Self-checkout, and ensure smooth operation of the front-end area while maintaining clean and organized conditions.

Responsibilities include engaging customers, guiding them through self-checkout, handling payments and vouchers, and collaborating with store leadership to meet service standards and maximize sales.

Qualifications

• Front-end customer service experience preferred.
• Ability to greet customers and engage them in a friendly manner.
• Assist customers with Self-checkout and hand scanner usage.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Greet each customer and use their name when possible
• Assist customers on how to use Self-checkouts and the hand scanner
• Respond to customer inquiries and self-checkout system notifications
• Monitor self-checkouts for proper usage and item scanning accuracy
• Remind customers of items located on the bottom of the cart or under baby seats
• Assist in scanning orders and instruct on payment when needed
• Complete self-checkout voids and age-restricted item verifications
• Avoid unnecessary conversations when customers are present
• Follow procedures for payment processing at self-checkout for checks and coupons
• Maintain alertness and call for assistance when needed
• Engage self-checkout customers needing assistance
• Be courteous to customers and associates
• Wear Food Lion uniform with name badge
• Collect and return shopping carts from self-checkout area
• Ensure the self-checkout area is neat and clean
• Report self-checkout issues to management
• Adhere to all company guidelines and standard practices
• Ability to troubleshoot self-checkout when needed

Skills

Customer service

Communication

Self-checkout assistance

Friendly demeanor

Tools

Self-checkout system

Job description

Category/Area of Expertise: Retail Operations

Job Requisition: 553178

Address: USA-NC-Seven Lakes-Sr Route 1239 Near Hy 211

Store Code: Store 01213 Front End (7220010)

Primary Purpose: To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practices, maximizing sales through excellent customer service

Primary Purpose: To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practices, maximizing sales through excellent customer service.

Duties and Responsibilities:

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Greet each customer and uses their name whenever possible
• Assist customers on how to use Self-checkouts properly including use of the hand scanner for a Fast and Easy checkout experience
• Respond timely to customer inquiries and self-checkout system notifications
• Monitor multiple self-checkouts for proper customer usage including the scanning of all items and the accurate scanning of each item
• Remind customers of items located on the bottom of the cart or items under baby seats prior to them completing the transaction
• When needed, assist in scanning the customer's order and provide instructions on payment
• Complete self-checkout voids, age restricted item verifications and any other SCO assist function in accordance with Front End Standard Practice
• Avoid personal conversations with other associates when customers are present
• Follow procedures in handling proper acceptance and payment processing at self-checkout for checks and coupons
• Maintain alertness and call for assistance when needed to service customers per service standards
• Engage and identify self-checkout customers needing assistance
• Is courteous and helpful to other associates and customers
• Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to Food Lion dress code
• Collect and returns shopping carts from the self-checkout area
• Ensure the self-checkout area has a neat and clean presentation
• Report any self-checkout issues to the Customer Service Manager or MOD
• Adhere to all company guidelines, policies and standard practices
• Ability to perform troubleshooting steps on self-checkout as needed