PT Self Checkout Ambassador - 01327

Food Lion; Fairlawn (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Food Lion is seeking a Front End Associate to deliver fast, friendly service and ensure customer satisfaction at the Wilmington, NC store. You will greet customers, assist with Self-Checkout, and help maintain a clean, efficient checkout area.

The role requires a responsive, team-oriented individual who adheres to Food Lion standards and policies, assisting customers and supporting store operations during busy periods.

Qualifications

• Friendly, helpful attitude and strong customer focus.
• Ability to greet customers and assist with questions.
• Willingness to learn store processes and follow standards.

Responsibilities

• Provide fast, friendly service to customers at the front end.
• Greet customers by name when possible and upsell where appropriate.
• Assist customers with Self-Checkout and guide proper usage of scanners.
• Maintain neat, organized SCO area and report issues to management.
• Adhere to all Food Lion policies and dress code.

Skills

Customer service

Self-checkout

Cash handling

Teamwork

Tools

Self-checkout system

POS hardware

Job description

Category/Area of Expertise: Retail Operations
Job Requisition: 553841
Address: USA-NC-Wilmington-3211 Enterprise Drive
Store Code: Store 01327 Front End (7221625)
At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed to the professional development of our associates through on-the-job learning opportunities and training.

Primary Purpose

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practices, maximizing sales through excellent customer service.

Duties and Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Greet each customer and uses their name whenever possible
• Assist customers on how to use Self-checkouts properly including use of the hand scanner for a Fast and Easy checkout experience
• Respond timely to customer inquiries and self-checkout system notifications
• Monitor multiple self-checkouts for proper customer usage including the scanning of all items and the accurate scanning of each item
• Remind customers of items located on the bottom of the cart or items under baby seats prior to them completing the transaction
• When needed, assist in scanning the customer's order and provide instructions on payment
• Complete self-checkout voids, age restricted item verifications and any other SCO assist function in accordance with Front End Standard Practice
• Avoid personal conversations with other associates when customers are present
• Follow procedures in handling proper acceptance and payment processing at self-checkout for checks and coupons
• Maintain alertness and call for assistance when needed to service customers per service standards
• Engage and identify self-checkout customers needing assistance
• Is courteous and helpful to other associates and customers
• Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to Food Lion dress code
• Collect and returns shopping carts from the self-checkout area
• Ensure the self-checkout area has a neat and clean presentation
• Report any self-checkout issues to the Customer Service Manager or MOD
• Adhere to all company guidelines, policies and standard practices
• Ability to perform troubleshooting steps on self-checkout as needed

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

If you have a disability and require assistance in the application process, please contact our Recruiting Department at [e-mail]