PT Self Checkout Ambassador - 00595

Food Lion; Lillington (NC); On-site; USD 17,000 - 21,000; Full time

Job summary

Food Lion in Lillington, NC is seeking a Front End Associate to provide fast, friendly service and assist customers with self-checkout and transactions. You will help maintain front-end standards and support the Customer Service team to ensure a positive shopping experience.

Responsibilities include greeting customers, guiding self-checkout use, and ensuring accurate scanning and payments while upholding Food Lion policies and safety guidelines.

Responsibilities

• Greet each customer and assist with self-checkout
• Monitor self-checkout area and assist customers
• Ensure accuracy of scans and payment processing
• Maintain neat and clean front-end area
• Follow Food Lion policies and safety guidelines

Job description

Category/Area of Expertise: Retail Operations
Job Requisition: 549343
Address: USA-NC-Lillington-8 The Sqr At Lillington
Store Code: Store 00595 Front End (7212750)
To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practices, maximizing sales through excellent customer service.
Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience

• Greet each customer and uses their name whenever possible
• Assist customers on how to use Self-checkouts properly including use of the hand scanner for a Fast and Easy checkout experience
• Respond timely to customer inquiries and self-checkout system notifications
• Monitor multiple self-checkouts for proper customer usage including the scanning of all items and the accurate scanning of each item
• Remind customers of items located on the bottom of the cart or items under baby seats prior to them completing the transaction
• When needed, assist in scanning the customer's order and provide instructions on payment
• Complete self-checkout voids, age restricted item verifications and any other SCO assist function in accordance with Front End Standard Practice
• Avoid personal conversations with other associates when customers are present
• Follow procedures in handling proper acceptance and payment processing at self-checkout for checks and coupons
• Maintain alertness and call for assistance when needed to service customers per service standards
• Engage and identify self-checkout customers needing assistance
• Is courteous and helpful to other associates and customers
• Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to Food Lion dress code
• Collect and return shopping carts from the self-checkout area
• Ensure the self-checkout area has a neat and clean presentation
• Report any self-checkout issues to the Customer Service Manager or MOD
• Adhere to all company guidelines, policies and standard practices
• Ability to perform troubleshooting steps on self-checkout as needed
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Notify QA of any cleaning issues or maintenance required on front end
• Successfully complete computer-based training (CBT) and training aid courses
• Ensure self-checkouts are supplied with proper bags
• Perform all other duties as assigned
  

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions), national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression, or any other characteristic protected by law.
If you have a disability and require assistance in the application process, please contact our Recruiting Department at [e-mail].