Pt Sched Services Rep

Riverview Health; Noblesville (IN); On-site; USD 32,000 - 44,000; Full time

Job summary

Riverview Health in Noblesville, IN is seeking a high-energy Administrative or General Support professional to greet patients, answer phones, schedule appointments and assist with patient pre-registration and co-pays. The role requires coordinating referrals with managed care and obtaining authorizations for procedures.

The candidate will maintain patient records, collect co-pays, and balance cash drawers while supporting a courteous, compliant front-desk experience in a on-site hospital setting.

Qualifications

• Minimum: HS Diploma
• Preferred: Specialized training in office administrative skills including medical terminology
• Minimum: 2 years’ experience in a healthcare setting performing related tasks
• Preferred: 5 years’ experience in a healthcare setting performing related tasks

Responsibilities

• Answer the telephone, schedule appointments and greet patients by providing excellent customer service.
• Counsel patients regarding referral requirements of their insurance carrier.
• Initiate referrals with managed care carriers and obtain prior authorization for referrals.
• Document patient messages accurately and update demographic and insurance information.
• Maintain patient records and financial documents, verify deposits and reconcile cash drawer.
• Notify management of workload changes to maximize productivity.
• Maintain professional interactions with patients, physicians, staff and all entities.

Skills

Customer service

Scheduling

Phone etiquette

Team player

Education

HS Diploma

Medical terminology knowledge

Job description

Job Category: Administrative or General Support

Requisition Number: PTSCH004334

• Posted : September 9, 2026
• Full-Time
• On-site

Locations

Noblesville, IN 46060, USA

Description

Job Summary

Greet patients, respond to phone calls, schedule patient appointments, and check patients out. Obtain authorizations from managed care insurance companies for patient referrals and schedule referral appointments. May provide prep information, collect co-pays/deductibles and assist with patient pre-registration.

Job Responsibilities

• Answer the telephone, schedule appointments and greet patients by providing excellent customer service. Counsel patients in the office and over the telephone regarding the referral requirements of their insurance carrier.
• Initiate telephone and/or written requests to managed care insurance carriers and obtain authorization for referrals prior to the patient's scheduled appointment with specialist, radiology or for other procedures. Provide documentation of authorization obtainment and maintain referral and authorization records.
• Document patient phone messages accurately. Obtain registration documents. Register and update demographic and insurance information. Update and maintain patient electronic medical and financial records. Communicate necessary information.
• Maintain patient records timely. Secure patient medical records and scan them into patient electronic medical record.
• Collect co-payments and post outstanding balances. Receive payments and prepare bank deposits. Balance and batch electronic credit card transactions. Verify deposit totals with supervisor. Prepare financial documents. Maintain and reconcile cash drawer.
• Notify management of changes in workload to maximize productivity. Resolve and follow up on challenging occurrences or situations.
• Maintain a positive attitude and exhibits professional interactions with patients, physicians, co-workers, management, other hospital staff and all other entities. Contribute to team building by maintaining a team orientated approach.
• Communicate changes in patient condition to the physician.
• All other duties and responsibilities as assigned.

Education Requirements

• Minimum: HS Diploma
• Preferred: Specialized training in office administrative skills including medical terminology

Experience Requirements

• Minimum: 2 years’ experience in a healthcare setting performing related tasks
• Preferred: 5 years’ experience in a healthcare setting performing related tasks

License/Certification Requirements

• None

Scheduling

Novice

Enthusiastic

Shows intense and eager enjoyment and interest

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Dedicated

Devoted to a task or purpose with loyalty or integrity

Goal Completion

Inspired to perform well by the completion of tasks

Self-Starter

Inspired to perform without outside help

Flexibility

Inspired to perform well when granted the ability to set your own schedule and goals

Education

High School or better in Other.

Equal Opportunity Employer
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