PT Sales Associate Cashier

Food Lion; Florence (SC); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking enthusiastic associates to join their team in delivering exceptional customer service. This role focuses on providing a friendly shopping experience, assisting customers with their purchases, and ensuring a well-maintained front end area. Ideal candidates will possess strong communication skills and a willingness to learn various tasks. Join a team committed to making shopping easy and enjoyable for all customers while adhering to company standards and practices. If you are passionate about customer service and thrive in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• High school diploma preferred with effective communication skills.
• Ability to learn and perform cashier and service center tasks.

Responsibilities

• Provide prompt, accurate, and friendly service to customers.
• Maintain a clean and organized work station and front end area.

Skills

Effective communication skills

Customer service skills

Ability to learn multiple tasks

Technical requirements of cashier

Education

High school graduate or equivalent

Tools

Cash register

Computer

Scanner

Job description

Category/Area of Expertise: Retail Operations
Job Requisition: 224785
Address: USA-SC-Florence-3208 East Palmetto Street
Store Code: Store 00927 Front End (7216849)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

DUTIES AND RESPONSIBILITIES

1. Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience.
2. Greet each customer and use his or her name whenever possible.
3. Unload customers' groceries from cart to belt, grouping cold items together for ease of bagging.
4. Check the bottom of every cart and under all baby seats for items before completing an order.
5. Follow correct bagging procedures for the correct use of bags by type.
6. Scan customers' order and handle the payment transaction, per standard practice.
7. Avoid personal conversations with other associates when customers are present.
8. Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers.
9. Follow procedures for refunds and error correction.
10. Make every attempt to maintain accurate cash control.
11. Follow procedures and perform overrides.
12. Identify customers needing assistance and offer to take the customer's order to their car.
13. Maintain alertness and call for assistance when needed to service customers per service standards.
14. Check prices quickly and accurately.
15. Be courteous and helpful to other associates.
16. Wear the Food Lion uniform with apron, complete with name badge, when on duty, ensuring a neat and clean appearance while adhering to the Food Lion dress code.
17. Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice.
18. Ensure work station and front end area of the store has a neat and clean presentation.
19. Report any register malfunction to the Customer Service Manager or MOD.
20. Ensure the MVP savings center KIOSK is filled with paper and properly working.
21. Adhere to all company guidelines, policies and standard practices.
22. Observe and correct all unsafe conditions that could cause associate or customer accidents.
23. Notify QA of any cleaning issues or maintenance required on front end.
24. Successfully complete computer based training (CBT) and training aid courses.
25. Perform all other duties as assigned.

QUALIFICATIONS

1. High school graduate or equivalent preferred.
2. Effective communication and customer service skills.
3. Ability and willingness to learn multiple tasks and technical requirements of the job.
4. Ability to perform the technical requirements of cashier and service center.
5. Must meet minimum age requirements to perform specific job functions.
6. Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

PHYSICAL REQUIREMENTS

1. Ability to use computers and other communication systems required to perform job functions.
2. Perform repetitive hand and arm motions.
3. Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion.
4. Pull or push up to 75 lbs. on occasion.
5. Stand 100% of the time, frequently walking short distances.
6. Handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners.
7. Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator.
8. Frequent reaching and grasping at waist level; occasionally above shoulder or below waist level.
9. Meet established volume activity standards for the position.
10. Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time.
11. Have sufficient visual ability to check ID cards, checks, invoices and other written documents.
12. BOTTLES where applicable: Move empty bottles and containers from the front end to the back room.

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.