Office Specialist

Rider-University; Lawrenceville (NJ); On-site; USD 36,000 - 46,000; Full time

Job summary

Rider University’s One Stop Services seeks two Office Specialists who will serve as a primary point of contact for student administrative support across Financial Aid, Student Accounts/Bursar, Registrar, and Enrollment Operations.

The roles address routine inquiries, provide guidance on established processes, and escalate complex, regulated, or policy-driven matters to the appropriate offices, while delivering consistent, accessible service through phone, email, Zoom, and in person.

Qualifications

• High school diploma or equivalent with minimum 2 years of related work experience in customer service.
• Excellent listening, problem-solving, and critical thinking skills to accurately interpret and respond to inquiries.
• Strong interpersonal and verbal/written communication skills with the ability to handle inquiries professionally and empathetically.
• Ability to work independently and prioritize workload.
• Ability to articulate One Stop policies and procedures in a way that is accessible and clear.
• Excellent time management to accomplish work objectives with the ability to multitask in a fast-paced environment while maintaining attention to detail.
• Proficiency with Microsoft Office Suite and/or Google Suite and the ability to learn University-specific software systems.
• Experience working with diverse populations and a commitment to providing inclusive, student-centered service.
• Satisfactory background and/or DMV checks required.
• Knowledge of Banner SIS.
• Prior experience at a college or university.
• Ability to speak Spanish, American Sign Language, or use Braille.

Responsibilities

• Use University systems to access student records, troubleshoot issues, verify account information across several offices, update student information, track detailed student interactions, and process requests.
• Collaborate with other University offices to ensure seamless student support and issue resolution.
• Use the multi-line telephone call center to manage both incoming and outgoing calls.
• Serve as the first point of contact for students, families, and visitors at the front desk, responding to inquiries via phone, Zoom drop in, email, and in-person, providing exceptional and professional customer service and maintaining confidentiality.
• Register students for courses including adds, drops and withdraws.
• Process electronic approvals for courses requiring permission and overrides.
• Process change of majors, minors, specializations (concentrations), and certificates.
• Assist prospective students as it relates to application requirements and completion, as well as when registering for events tours, and interviews.

Skills

Customer service

Listening & problem solving

Interpersonal communication

Time management

Multitasking

Microsoft Office / Google Suite

Detail orientation

Education

High school diploma or equivalent

Tools

Banner SIS

Microsoft Office Suite

Google Suite

Job description

Rider University’s One Stop Services seeks two Office Specialists who will serve as a primary point of contact for student administrative support within a coordinated, cross-functional service environment. This position provides accurate, timely, and consistent assistance to students across Financial Aid, Student Accounts/Bursar, Registrar, and Enrollment Operations functions through a unified service delivery model.

The role is responsible for addressing routine student inquiries, providing guidance on established processes, and ensuring appropriate referral or escalation of complex, regulated, or policy-driven matters to designated functional offices. This position supports the delivery of a consistent and accessible student service experience across multiple communication channels.

Responsibilities include:

• Use University systems and databases to access student records, troubleshoot issues, verify account information across several offices, update student information, track detailed student interactions, and process requests.
• Collaborate with other University offices to ensure seamless student support and issue resolution.
• Use the multi-line telephone call center to manage both incoming and outgoing calls.
• Serve as the first point of contact for students, families, and visitors at the front desk, responding to inquiries via phone, Zoom drop in, email, and in-person, providing exceptional and professional customer service and maintaining confidentiality.
• Register students for courses including adds, drops and withdraws.
• Process electronic approvals for courses requiring permission and overrides.
• Process change of majors, minors, specializations (concentrations), and certificates.
• Assist prospective students as it relates to application requirements and completion, as well as when registering for events tours, and interviews.

• High school diploma or equivalent with minimum 2 years of related work experience in customer service.
• Excellent listening, problem-solving, and critical thinking skills to accurately interpret and respond to inquiries.
• Strong interpersonal and verbal/written communication skills with the ability to handle inquiries professionally and empathetically.
• Ability to work independently and prioritize workload.
• Ability to articulate One Stop policies and procedures in a way that is accessible and clear.
• Excellent time management to accomplish work objectives with the ability to multitask in a fast-paced environment while maintaining attention to detail.
• Proficiency with Microsoft Office Suite and/or Google Suite and the ability to learn University-specific software systems.
• Experience working with diverse populations and a commitment to providing inclusive, student-centered service.
• Satisfactory background and/or DMV checks required.

• Knowledge of Banner SIS.
• Prior experience at a college or university.
• Ability to speak Spanish, American Sign Language, or use Braille.