PT Guest Experience Lead

Direct Orthopedic Care; Frisco (TX); On-site; USD 25,000 - 29,000; Full time

Job summary

Direct Orthopedic Care in Frisco, TX seeks a Physical Therapist Guest Ambassador to welcome DOC guests, manage registration and payments, and ensure HIPAA compliance. The role emphasizes professional hospitality, accurate information collection, and smooth clinic throughput.

Responsibilities include assisting guests, updating demographics, scheduling, verifying benefits, and maintaining a clean lobby while upholding DOC values of tenacious caring.

Qualifications

• Experience in patient-facing healthcare environment.
• Ability to verify benefits and precertifications.
• Excellent communication and hospitality demeanor.

Responsibilities

• Lead registration, benefits verification and checkout procedures.
• Collect guest payments at time of service.
• Lead end-of-day closing procedures.
• Provide a genuine welcome and hospitality to guests.
• Maintain guest confidentiality and PHI security per HIPAA.

Skills

Guest service

HIPAA knowledge

Benefits verification

Phone handling

Cash handling

Job description

Direct Orthopedic Care in Frisco, TX seeks a Physical Therapist Guest Ambassador to welcome DOC guests, manage registration and payments, and ensure HIPAA compliance. The role emphasizes professional hospitality, accurate information collection, and smooth clinic throughput.

Responsibilities include assisting guests, updating demographics, scheduling, verifying benefits, and maintaining a clean lobby while upholding DOC values of tenacious caring.