PT Facility Manager

The Centers, Inc.; Palos Hills (IL); On-site; USD 25,000 - 39,000; Full time

Job summary

CENTERS, LLC operates a health, fitness & recreation center and oversees operation of the HFRC in Palos Hills. The role involves supervising up to 10 student and part-time staff, mentoring team members, and ensuring adherence to policies, safety protocols, and high service standards across daily activities and events.

Responsibilities include cash handling, membership processing, program registrations, and facility inspections with a focus on customer satisfaction.

Qualifications

• CPR/AED & First Aid certification required (HFRC provided)
• Able to multi-task in a fast-paced environment with interruptions
• Strong interpersonal communication, decision making and conflict resolution
• Comfortable responding to emergencies and leading risk management
• Ability to work independently and in a team
• Exceptional customer service skills

Responsibilities

• Oversee operation of MVCC HFRC, supervising staff and managing risk
• Lead shift teams of up to 10 student/part-time staff
• Mentor staff with coaching and performance feedback
• Ensure facility policies, procedures and standards are followed
• Conduct safety inspections before, during, and after shifts
• Maintain facility cleanliness in partnership with custodial staff
• Verify patron IDs and resolve access issues
• Document shifts and update central log daily
• Process memberships, locker rentals, and program registrations
• Troubleshoot RecAuto software and resolve system issues
• Handle cash with accurate revenue reconciliation
• Provide high-quality customer service and conduct tours
• Execute emergency action plans and document incidents
• Set up and manage facility rentals and events
• Coordinate with Campus Operations, Police, Athletics, Academics
• Engage with patrons and resolve complaints
• Other duties as required

Skills

CPR/AED First Aid

multitask

interpersonal communication

emergency response

customer service

leadership (supervising staff)

Tools

RecAuto software

Job description

Overview

CENTERS, LLC is a professional management firm specializing in facility, operation, and program management for higher education. CENTERS' management approach is customized for each client yet retains our uniform quality. Our firm unites site staff with a centralized administrative team, each contributing to the firm's goals and client needs. The CENTERS team is innovative, entrepreneurial, trail-blazing, and ambitious for both CENTERS and our clients. Today, CENTERS provides management services for 14 clients.

Overview

CENTERS, LLC is a professional management firm specializing in facility, operation, and program management for higher education. CENTERS' management approach is customized for each client yet retains our uniform quality. Our firm unites site staff with a centralized administrative team, each contributing to the firm's goals and client needs. The CENTERS team is innovative, entrepreneurial, trail-blazing, and ambitious for both CENTERS and our clients. Today, CENTERS provides management services for 14 clients.

Commitment to the well-being, security, and future of our employees is a priority. View the comprehensive information about the competitive benefits package on our careers page then scroll down to CENTERS Benefits (click link to view).

Moraine Valley’s Health, Fitness & Recreation Center in Palos Hills, Illinois is a state-of-the-art 113,000-square-foot facilitycommitted to providing a diverse offering of programs and services to individuals and families, including Moraine Valleystudents, employees and community members. The facility is highlighted by a large fitness center, a 3-court gymnasium,and a recreational pool. The facility is open nearly 110 hours per week with a variety of membership options for students,employees, seniors, and all other members of the community.

Responsibilities

Oversee the operation of the MVCC Health, Fitness & Recreation Center (HFRC), including but not limited to, staff supervision, risk management, customer service, emergency response, cash handling, membership sales and program knowledge.

Primary Responsibilities

• Lead Shift Teams: Manage and delegate tasks to up to 10 student and part-time staff members
• Mentor Staff: Provide ongoing coaching, performance feedback, and corrective measures
• Ensure Compliance: Enforce all facility policies, procedures, and professional standards
• Monitor Safety: Conduct facility inspections before, during, and after shifts to mitigate risks
• Maintain Cleanliness: Partner with custodial staff to ensure high standards of facility cleanliness
• Access Control: Verify patron identification and resolve building eligibility or access issues
• Log Operations: Complete required shift documentation and record daily updates in the central log
• Manage Transactions: Process memberships, locker rentals, and program registrations accurately
• Software Troubleshooting: Utilize RecAuto software for sales and resolve system or membership issues
• Handle Cash: Follow strict cash handling practices to ensure accurate revenue reconciliation
• Engage Patrons: Deliver high-quality customer service, conduct tours, and resolve complaints
• Emergency Response: Execute emergency action plans and document all medical or non-medical incidents
• Event Execution: Set up and manage facility rentals and special events during assigned shifts
• Campus Liaison: Coordinate with Campus Operations, Police, Athletics, Academics, and building partners
• Other duties as required

Qualifications

Minimum Qualifications

• Maintain current Adult & Pediatric CPR/AED & First Aid certification (certification provided by HFRC)
• Ability to multi-task and work in a fast-paced environment and handle several tasks at once with frequent interruptions
• Strong interpersonal communication, decision making and conflict resolution skills
• Comfortable responding to emergencies & leading risk management plan
• Ability to work independently and in a team environment
• Exceptional customer service skills

Preferred Skills

• Some experience in a leadership position supervising other employees
• Experience in fitness/athletic setting
• Professional aspirations in management and leadership
• Willingness and ability to enforce policies and resolve conflicts

Work Environment and Physical Demands

Work Environment & Physical Demands

• Office environment/fitness center environment
• Moderate to loud noise
• Several hours on feet/walking around
• Assist w/ lifting exceeding 50lbs
• Repetitive wrist, hand, or finger movement (while operating computer equipment)
• Occasional bending, stooping
• Eye-hand coordination (keyboard typing)
• Hearing and talking

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice