PT Customer Service Representative

National Fitness Partners; Baltimore (MD); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

PTO

Employee Assistance Program

Free Black Card Membership

Shift-differential pay

Job summary

National Fitness Partners is looking for a Customer Service Representative in Baltimore to deliver a superior member experience. The role includes greeting members, processing sign-ups, handling questions, and promoting classes in a fast-paced Planet Fitness environment.

The position is part-time with starting pay at $15 per hour and incremental raises over time. Benefits include PTO, EAP, shift-differential pay, and a free Black Card membership.

Qualifications

• Customer service experience is required.
• Must be 18 years of age or older; high school diploma or GED preferred.
• Basic computer proficiency required.

Responsibilities

• Answer phones in a friendly manner per script.
• Greet members, sign up new members, and log amenities.
• Respond to member questions and concerns promptly and professionally.
• Process beverage or merchandise purchases at the point of sale.
• Promote fitness instruction classes (PE@PF) to members.
• Maintain a clean, sanitized, and safe club environment.

Skills

Customer service

Basic computer skills

Education

High school diploma/GED

Job description

Saturday and Sunday: 6:30am to 1:00pm

Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.

At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.

• We Are Accountable – Self-starters who pursue excellence.
• We Are Driven – Problem solvers who deliver results.
• We Are Passionate – Positive energy with a real desire to help others.
• We Are Ambitious – Always learning and growing toward success.

Part- Time: Starting at $15 per hour.

We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team!

Customer Service Representative Benefits

• Growth Opportunities over 90% of our management team started as an entry level team member!
• Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
• Shift-differential pay for select shifts
• PTO for all employees
• Employee Assistance Program
• Free employee Black Card Membership

Customer Service Representative Responsibilities

Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.

• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point of sale system
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
• Provide a clean, sanitized and safe club environment.

Qualifications

Job Requirements:

• Customer service experience
• High school diploma/GED equivalent preferred
• Must be 18 years of age or older
• Basic computer proficiency

Physical Demands

• Frequent lifting, carrying, pushing, and pulling
• Must be able to lift up to 75 lbs.
• Will encounter cleaning chemicals during shift
• Frequent climbing, balancing, kneeling and crouching during shift
• Continual reaching with hands/fingers/arms during shift