PT Closing Customer Service Representative

National Fitness Partners; Rehoboth Beach (DE); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Growth opportunities

Competitive pay and hourly increases

Shift-differential pay

PTO for all employees

Employee Assistance Program

Free employee Black Card Membership

Job summary

National Fitness Partners is hiring a part-time Customer Service Representative in Rehoboth Beach, DE. Work Monday-Thursday evenings, with hourly wage starting at $15. The role involves welcoming members, handling sign-ups, and promoting fitness programs, while delivering a high-quality, Judgement Free experience.

Benefits include growth opportunities, shift-differential pay, PTO, and more. Prior customer service experience and basic computer skills are preferred, with a HS diploma or GED

Qualifications

• Previous customer service experience preferred.
• Strong communication and problem-solving skills.
• Ability to greet and assist customers in a friendly manner.

Responsibilities

• Answer phones in a friendly manner using information script.
• Greet members, assist with sign-ups and tours for new members.
• Log amenities and respond to questions promptly and professionally.
• Process beverage or merchandise purchases via POS system.
• Promote fitness classes to members and guests.
• Maintain a clean, safe club environment.

Skills

Customer service

Phone etiquette

Basic computer skills

Education

High school diploma/GED

Job description

Schedule

Monday-Thursday 6pm-11:15pm

Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.

At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.

Part- Time:

Starting at $15 per hour.

We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team!

Customer Service Representative Benefits

• Growth Opportunities over 90% of our management team started as an entry level team member!
• Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
• Shift-differential pay for select shifts
• PTO for all employees
• Employee Assistance Program
• Free employee Black Card Membership

Customer Service Representative Responsibilities

Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.

• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point of sale system
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
• Provide a clean, sanitized and safe club environment.

Job Requirements

• Customer service experience
• High school diploma/GED equivalent preferred
• Must be 18 years of age or older
• Basic computer proficiency

Physical Demands

• Frequent lifting, carrying, pushing, and pulling
• Must be able to lift up to 75 lbs.
• Will encounter cleaning chemicals during shift
• Frequent climbing, balancing, kneeling and crouching during shift
• Continual reaching with hands/fingers/arms during shift