PT Customer Service Representative

National Fitness Partners; Indianapolis (IN); On-site; USD 14,000 - 19,000; Part time

Benefits offered by this job

Growth opportunities

PTO

Employee Assistance Program

Free employee membership

Job summary

National Fitness Partners is seeking a Weekend Opener for Saturdays and Sundays, with shifts from 6:45am to 1:00pm. Starting wage is $12 per hour, with hourly increases at 180 days, 1 year, and every 6 months thereafter based on anniversary date.

The role supports member services while promoting fitness programs and maintaining a clean club environment. Responsibilities include greeting members, processing sign-ups, assisting with amenities, and handling beverages or merch through the POS

Qualifications

• Customer service experience required.
• High school diploma or GED preferred.
• Must be 18 years of age or older.

Responsibilities

• Answer phones with the information script.
• Greet members, sign up and tour new members, log amenities.
• Respond to member questions and concerns in a timely, professional manner.
• Process beverages or merchandise purchases through the POS system.
• Promote fitness instruction classes (PE@PF) to members.
• Provide a clean, sanitized and safe club environment.

Skills

Customer service

Computer skills

Education

High school diploma

Tools

POS system

Job description

Saturday and Sunday: 6:45am-1pm

Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.

At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.

• We Are Accountable – Self-starters who pursue excellence.
• We Are Driven – Problem solvers who deliver results.
• We Are Passionate – Positive energy with a real desire to help others.
• We Are Ambitious – Always learning and growing toward success.

Part- Time: Starting at $12 per hour.

Weekend Opener

Saturday and Sunday: 6:45am-1pm

Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.

At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.

• We Are Accountable – Self-starters who pursue excellence.
• We Are Driven – Problem solvers who deliver results.
• We Are Passionate – Positive energy with a real desire to help others.
• We Are Ambitious – Always learning and growing toward success.

We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team!

Customer Service Representative Benefits

• Growth Opportunities over 90% of our management team started as an entry level team member!
• Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
• Shift-differential pay for select shifts
• PTO for all employees
• Employee Assistance Program
• Free employee Black Card Membership

Customer Service Representative Responsibilities

• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point of sale system
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
• Provide a clean, sanitized and safe club environment.

Qualifications

Job Requirements:

• Customer service experience
• High school diploma/GED equivalent preferred
• Must be 18 years of age or older
• Basic computer proficiency

Physical Demands

• Frequent lifting, carrying, pushing, and pulling
• Must be able to lift up to 75 lbs.
• Will encounter cleaning chemicals during shift
• Frequent climbing, balancing, kneeling and crouching during shift
• Continual reaching with hands/fingers/arms during shift