FT Customer Service Representative

National Fitness Partners; King (NC); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

Growth opportunities

Shift-differential pay

PTO for all employees

401K Retirement Fund (Employer match)

Health Insurance Options

Job summary

National Fitness Partners in North Carolina is hiring a Customer Service Representative to greet members, answer questions, sign up new members, and log amenities. You will contribute to a Judgement Free environment across Planet Fitness clubs and ensure a positive member experience during evening shifts.

This full-time role offers starting pay of $12 per hour with progression: raises at 180 days, 1 year, and every six months thereafter, plus shift-differential opportunities, PTO, and employee

Qualifications

• Customer service experience is required.
• Basic computer proficiency expected for daily tasks.
• High school diploma or GED preferred.

Responsibilities

• Answer phones in a friendly manner using information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point of sale system.
• Promote fitness instruction classes to members and new members.
• Provide a clean, sanitized and safe club environment.

Skills

Customer service experience

Basic computer proficiency

Education

High school diploma/GED equivalent

Job description

Full - Time: Starting at $12 per hour.

Shifts: 3-11PM Monday to Thursday, Friday 2-9PM. Weekend availability required.

Training shifts: 11-5PM for 3-5 days.

Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.

At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.

• We Are Accountable – Self-starters who pursue excellence.
• We Are Driven – Problem solvers who deliver results.
• We Are Passionate – Positive energy with a real desire to help others.
• We Are Ambitious – Always learning and growing toward success.

Full - Time: Starting at $12 per hour.

Shifts: 3-11PM Monday to Thursday, Friday 2-9PM. Weekend availability required.

Training shifts: 11-5PM for 3-5 days.

Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.

At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.

• We Are Accountable – Self-starters who pursue excellence.
• We Are Driven – Problem solvers who deliver results.
• We Are Passionate – Positive energy with a real desire to help others.
• We Are Ambitious – Always learning and growing toward success.

We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team!

Customer Service Representative Benefits

• Growth Opportunities over 90% of our management team started as an entry level team member!
• Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
• Shift-differential pay for select shifts
• PTO for all employees
• 401K Retirement Fund (Employer match up to 4%!)
• Health Insurance Options including Health, Dental, Vision, family life insurance, and more
• Basic Life Insurance & Short-Term Disability I00% Company Paid!
• Employee Assistance Program
• Free employee Black Card Membership

Customer Service Representative Responsibilities

Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.

• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point of sale system
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
• Provide a clean, sanitized and safe club environment.

Qualifications

Job Requirements:

Shifts: 3-11PM Monday to Thursday, Friday 2-9PM. Weekend availability required.

Training shifts: 11-5PM for 3-5 days.

• Customer service experience
• High school diploma/GED equivalent preferred
• Must be 18 years of age or older
• Basic computer proficiency

Physical Demands

• Frequent lifting, carrying, pushing, and pulling
• Must be able to lift up to 75 lbs.
• Will encounter cleaning chemicals during shift
• Frequent climbing, balancing, kneeling and crouching during shift
• Continual reaching with hands/fingers/arms during shift