PT Customer Service Rep

Planet Fitness; Parma (OH); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Growth opportunities

Shift-differential pay

PTO

Employee Assistance Program

Free Black Card Membership

Job summary

Planet Fitness customer service representatives at National Fitness Partners support members and guests at our Parma, OH club. You’ll greet members, answer calls, process sign-ups, log amenities, and help maintain a clean, welcoming environment.

We offer growth opportunities, wage increases at milestones, shift-differential pay on select shifts, PTO, EAP, and a free employee Black Card Membership. Must have customer service experience and basic computer skills, 18+.

Qualifications

• Customer service experience required.
• High school diploma or GED preferred.
• Must be 18 years or older.
• Basic computer proficiency.

Responsibilities

• Provide a superior level of customer service to Planet Fitness members, guests, and prospective members.
• Answer phones in a friendly manner using information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely, professional manner.
• Process beverage or merchandise purchases through the POS system.
• Promote fitness classes (PE@PF) to members and new members.
• Provide a clean, sanitized and safe club environment.

Skills

Customer service

Communication

Professionalism

Phone etiquette

Education

High school diploma/GED

Tools

POS system

Job description

Job Details: Job Location: L099 Parma Day - Parma, OH, Salary Range: Undisclosed, Part- Time: Starting at $XX per hour.

Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.

At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.

• We Are Accountable – Self-starters who pursue excellence.
• We Are Driven – Problem solvers who deliver results.
• We Are Passionate – Positive energy with a real desire to help others.
• We Are Ambitious – Always learning and growing toward success.

We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team!

Customer Service Representative Benefits:

• Growth Opportunities over 90% of our management team started as an entry level team member!
• Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
• Shift-differential pay for select shifts
• PTO for all employees
• Employee Assistance Program
• Free employee Black Card Membership

Customer Service Representative Responsibilities:

• Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.
• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point of sale system
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
• Provide a clean, sanitized and safe club environment.

Qualifications: Job Requirements:

• Customer service experience
• High school diploma/GED equivalent preferred
• Must be 18 years of age or older
• Basic computer proficiency

Physical Demands:

• Frequent lifting, carrying, pushing, and pulling
• Must be able to lift up to 75 lbs.
• Will encounter cleaning chemicals during shift
• Frequent climbing, balancing, kneeling and crouching during shift
• Continual reaching with hands/fingers/arms during shift