PT Customer Service Leader

Food Lion; Clayton (NC); On-site; USD 25,000 - 35,000; Full time

Job summary

Ein etabliertes Unternehmen im Einzelhandel sucht engagierte Mitarbeiter, die den Kundenservice auf höchstem Niveau bieten. In dieser Rolle sind Sie verantwortlich für die Unterstützung des Kundenserviceteams und die Gewährleistung eines einladenden Einkaufserlebnisses. Sie werden die Möglichkeit haben, Ihre Kommunikationsfähigkeiten zu verbessern und in einem dynamischen Umfeld zu arbeiten, während Sie wertvolle Erfahrungen im Einzelhandel sammeln. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem freundlichen Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Hohe Kommunikationsfähigkeiten und Kundenservice sind erforderlich.
• Fähigkeit, mehrere Aufgaben und technische Anforderungen zu lernen.

Responsibilities

• Bereitstellung von schnellem, freundlichem Service, um positive Einkaufserlebnisse zu schaffen.
• Warten von Registrierkassen und Unterstützung bei Büroarbeiten.

Skills

Kundenservice

Kommunikationsfähigkeiten

Multitasking

Education

High School Diploma oder gleichwertig

Job description

Category/Area of Expertise:

Retail Operations

Job Requisition:

429695

Address:

USA-NC-Clayton-9147 Cleveland Rd

Store Code:

Store 02226 Front End (7231528)

Food Lion has been providing an easy, fresh, and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

Primary Purpose

To provide fast, easy, flexible, and friendly service to our customers by achieving Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards per the Front End Standard Practice Manual, and maximizing sales through excellent customer service.

Duties and Responsibilities

1. Smile and provide prompt, accurate, and friendly service while engaging customers to create a positive shopping experience.
2. Greet each customer and use his or her name whenever possible.
3. Avoid personal conversations with other associates when customers are present.
4. Ensure store office functions are completed accurately and on time using accounting packets; communicate all cash variances to the Assistant Customer Service Manager.
5. Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders, and Coinstar.
6. Ensure work station and front end area of the store has a neat and clean presentation.
7. Maintain proper knowledge of all sales associate register functions and Front End accounting services.
8. Report any register malfunction to the Customer Service Manager or, in their absence, place service calls efficiently.
9. Ensure the MVP savings center KIOSK is filled with paper and functioning properly.
10. Perform the task of sales associate when scheduled or as needed per the surge plan guidelines.
11. Perform the task of customer lead as needed to ensure service standards are maintained.
12. Maintain alertness and call for assistance when needed to service customers per standards.
13. Be courteous and helpful to other associates.
14. Wear the Food Lion uniform, complete with name badge, when on duty, and maintain a neat and clean appearance adhering to dress code.
15. Adhere to all company guidelines, policies, and standard practices.
16. Observe and correct all unsafe conditions that could cause accidents.
17. Notify QA of any cleaning issues or maintenance required on the front end.
18. Successfully complete computer-based training (CBT) and training aid courses.
19. Perform all other duties as assigned.

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform the technical requirements of cashier and service center.
• Must meet minimum age requirements for specific job functions.
• Must be able to meet physical requirements of the position, with or without accommodations.

Physical Requirements

• Ability to use computers and communication systems required for job functions.
• Perform repetitive hand and arm motions.
• Bend and lift weights up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. occasionally.
• Pull or push up to 75 lbs. occasionally.
• Stand 100% of the time, with frequent short-distance walking.
• Handle substances related to cleaning, packaging, fresh produce, houseplants, and household cleaners.
• Use hands frequently to handle currency and operate equipment such as cash registers, scanners, and computers.
• Reach and grasp at waist level; occasionally above shoulder or below waist level.
• Meet volume activity standards.
• Tolerate working in extreme temperatures for up to 20 minutes.
• Have sufficient visual ability to check IDs and written documents.
• Move empty bottles and containers from the front end to the back room where applicable.

Food Lion provides equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity, or gender expression.