PT Customer Service Leader

Food Lion; Raleigh (NC); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player in retail seeks dedicated associates to enhance customer experiences at their Raleigh location. This role focuses on delivering friendly, efficient service while maintaining operational standards. Associates will engage with customers, manage cash functions, and ensure a clean and welcoming environment. With a commitment to training and development, this position offers opportunities to grow within a supportive team. If you thrive in a fast-paced environment and enjoy helping others, this is the perfect opportunity to join a company that values its associates and community.

Qualifications

• Erfahrung im Kundenservice und effektive Kommunikationsfähigkeiten sind erforderlich.
• Bereitschaft, mehrere Aufgaben und technische Anforderungen zu lernen.

Responsibilities

• Bereitstellung von freundlichem und schnellem Service für Kunden.
• Überwachung der Kassen- und Büroabläufe zur Sicherstellung der Genauigkeit.

Skills

Kundenservice

Kommunikationsfähigkeiten

Teamarbeit

Education

High School Abschluss oder gleichwertig

Job description

Category/Area of Expertise:

Retail Operations

Job Requisition:

421587

Address:

USA-NC-Raleigh-1100 122 Raleigh Blvd

Store Code:

Store 00757 Front End (7214889)

Food Lion has been providing an easy, fresh, and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

Primary Purpose

To provide fast, easy, flexible, and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to the Front End Standard Practice Manual, and maximizing sales through excellent customer service.

Duties and Responsibilities

1. Smile and provide prompt, accurate, and friendly service while engaging customers to create a positive shopping experience.
2. Greet each customer and use his or her name whenever possible.
3. Avoid personal conversations with other associates when customers are present.
4. Ensure store office functions are completed accurately and on time using accounting packets; communicate all cash variances to the Assistant Customer Service Manager.
5. Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders, and Coinstar.
6. Ensure work station and front end area of the store has a neat and clean presentation.
7. Maintain proper knowledge of all sales associate register functions and Front End accounting services.
8. Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls efficiently.
9. Ensure the MVP savings center KIOSK is filled with paper and functioning properly.
10. Perform the task of sales associate when scheduled or as needed per the surge plan guidelines.
11. Perform the task of the customer lead as needed to ensure service standards are maintained.
12. Maintain alertness and call for assistance when needed to service customers per service standards.
13. Be courteous and helpful to other associates.
14. Wear the Food Lion uniform, complete with name badge, when on duty, and maintain a neat and clean appearance while adhering to the dress code.
15. Adhere to all company guidelines, policies, and standard practices.
16. Observe and correct all unsafe conditions that could cause accidents.
17. Notify QA of any cleaning issues or maintenance required on the front end.
18. Complete computer-based training (CBT) and training aid courses successfully.
19. Perform all other duties as assigned.

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform the technical requirements of cashier and service center.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Physical Requirements

• Ability to use computers and other communication systems required to perform job functions.
• Perform repetitive hand and arm motions.
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion.
• Pull or push up to 75 lbs. on occasion.
• Stand 100% of the time, frequently walking short distances.
• Handle a variety of substances associated with cleaning and packaging materials, fresh produce, houseplants/flowers, and household cleaners.
• Use hands to frequently/continuously handle currency and operate equipment like cash registers, scanners, computers, and calculators.
• Frequent reaching and grasping at waist level; occasionally above shoulder or below waist.
• Meet established volume activity standards for the position.
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes.
• Have sufficient visual ability to check IDs, checks, invoices, and other documents.
• Move empty bottles and containers from the front end to the back room where applicable.

Food Lion provides equal employment opportunities to all associates and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, and related conditions), national origin, age, disability, sexual orientation, veteran status, gender identity or expression, or any other characteristic protected by law.