PT Customer Service Leader

Food Lion; Quitman (GA); On-site; USD 25,000 - 35,000; Full time

Job summary

Ein etabliertes Unternehmen im Einzelhandel sucht engagierte Mitarbeiter, die bereit sind, einen hervorragenden Kundenservice zu bieten. Die Rolle umfasst die Unterstützung des Kundenservice-Managements, die Gewährleistung einer positiven Einkaufserfahrung und die Einhaltung von Unternehmensrichtlinien. Diese Position bietet die Möglichkeit, in einem dynamischen Umfeld zu arbeiten und Teil eines Teams zu sein, das sich der Zufriedenheit der Kunden verschrieben hat. Wenn Sie eine Leidenschaft für den Kundenservice haben und in einem freundlichen Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Hochschulabschluss oder gleichwertige Ausbildung bevorzugt.
• Effektive Kommunikations- und Kundenservicefähigkeiten erforderlich.

Responsibilities

• Schnelle, freundliche und genaue Bedienung der Kunden.
• Wahrung der Sauberkeit und Ordnung an der Kasse.

Skills

Kundenservice

Kommunikationsfähigkeiten

Teamarbeit

Education

High School Diplom oder gleichwertig

Tools

Kassensysteme

Computer

Job description

1 week ago Be among the first 25 applicants

Address: USA-GA-Quitman-1207 W Screven Street

Store Code: Store 02832 FRONT END (7237803)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

Primary Purpose

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

Duties And Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Greet each customer and use his or her name whenever possible
• Avoid personal conversations with other associates when customers are present
• Ensure store office functions are completed accurately and on time using accounting packets; communicate all cash variances to the Assistant Customer Service Manager
• Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
• Ensure work station and front end area of the store has a neat and clean presentation
• Maintain proper knowledge of all sales associate register functions and Front End accounting services
• Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls efficiently
• Ensure the MVP savings center KIOSK is filled with paper and properly working
• Perform the task of sales associate when scheduled or as needed per the surge plan guidelines
• Perform the task of the customer lead as needed to ensure service standards are maintained
• Maintain alertness and call for assistance when needed to service customers per service standards
• Be courteous and helpful to other associates
• Wear the Food Lion uniform, complete with name badge, when on duty, and maintain a neat and clean appearance while adhering to the dress code
• Adhere to all company guidelines, policies and standard practices
• Observe and correct all unsafe conditions that could cause accidents
• Notify QA of any cleaning issues or maintenance required on front end
• Successfully complete computer-based training (CBT) and training aid courses
• Perform all other duties as assigned

Qualifications

• High school graduate or equivalent preferred
• Effective communication and customer service skills
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to perform the technical requirements of cashier and service center
• Must meet minimum age requirements for specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations

Physical Requirements

• Ability to use computers and other communication systems required to perform job functions
• Perform repetitive hand and arm motions
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
• Pull or push up to 75 lbs. on occasion
• Stand 100% of the time, frequently walking short distances
• Handle substances associated with cleaning and packaging materials, fresh produce, household cleaners
• Use hands to handle currency and operate equipment such as cash registers, scanners, computers, and calculators
• Frequent reaching and grasping at waist level; occasional above shoulder or below waist
• Meet established volume activity standards
• Tolerate working in extreme temperatures for up to 20 minutes
• Sufficient visual ability to check IDs, checks, invoices, and documents
• Move bottles and containers from the front end to the back room where applicable

Food Lion provides equal employment opportunities to all associates and applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity or expression, or any other characteristic protected by law.