PT Customer Experience Manager

Michaels Stores; Portland (OR); On-site; USD 30,000 - 45,000; Part time

Job summary

Michaels Stores is seeking a part-time Customer Experience Manager in Portland, OR. This role focuses on delivering exceptional customer experiences while managing front-end operations and leading a dedicated team. Ideal candidates will have retail management experience and a strong customer-focused approach. The position includes various responsibilities such as coaching team members, managing KPIs, and ensuring compliance with store policies.

Benefits

Comprehensive benefits

Commitment to inclusion and equal opportunity employment

Qualifications

• Retail management experience preferred.
• Strong leadership skills.
• Customer-focused approach.

Responsibilities

• Deliver customer-centric shopping experience by managing front-end operations.
• Lead omnichannel processes and maintain store recovery standards.
• Provide friendly customer service and assist with compliance.

Skills

Customer-focused approach

Leadership

Retail management experience

Job description

Join to apply for the PT Customer Experience Manager role at Michaels Stores

Store - PORTLAND, OR

This position primarily involves closing shifts. Help keep our front end running smoothly while ensuring an excellent customer experience. The ideal candidate is customer and sales driven, working alongside our FT Customer Experience Manager to achieve goals.

Responsibilities include:

1. Delivering a customer-centric shopping experience by managing front-end operations and expectations.
2. Leading omnichannel processes and maintaining store recovery standards to uphold Brand Promises.
3. Providing friendly customer service and assisting with store policies, SOPs, and compliance.
4. Leading and coaching the customer experience team, managing KPIs, and participating in performance management.
5. Serving as Manager on Duty (MOD) and participating in store events and safety programs.
6. Assisting with inventory, cash reconciliation, bank deposits, and onboarding new team members.
7. Cross-training in Custom Framing sales and production, and leading delivery of framing solutions where applicable.

Preferred skills include retail management experience, leadership, and a customer-focused approach.

Physical requirements involve standing for long periods, moving throughout the store, and lifting heavy items. Accommodations are available upon request.

Work environment includes a climate-controlled retail setting, some outdoor work, and work hours including nights, weekends, and early mornings.

At Michaels, our purpose is to fuel the joy of creativity. We offer comprehensive benefits and are committed to inclusion and equal opportunity employment.