PT CUSTOMER EXPERIENCE MANAGER

Michaels Stores; Clarksville (IN); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading company in the retail industry seeks a part-time Customer Experience Manager to enhance customer satisfaction and manage front-end operations. This role involves leading omnichannel initiatives, ensuring compliance with policies, and providing exceptional customer service. Ideal candidates will have retail management experience and a passion for customer engagement.

Benefits

Health insurance

Paid time off

Tuition assistance

Employee discounts

Qualifications

• Retail management experience preferred.
• Ability to manage team performance and meet KPIs.

Responsibilities

• Assist Store Manager in ensuring compliance with SOPs and company programs.
• Plan and execute in-store events.
• Interact positively with customers and assist with locating products.

Skills

Customer Service

Retail Management

Team Performance Management

Job description

Join to apply for the PT CUSTOMER EXPERIENCE MANAGER role at Michaels Stores.

Store - LOUISVILLE-CLARKSVILLE, IN

Deliver a customer-centric shopping experience by managing front-end operations and expectations. Lead omnichannel processes and maintain store recovery standards to fulfill our Brand Promises. Provide friendly customer service.

Responsibilities include:

1. Assist Store Manager in ensuring compliance with SOPs, company programs, laws, and standards; oversee store conditions and results.
2. Ensure adherence to front-end policies; meet KPIs; manage team performance.
3. Plan and execute in-store events.
4. Lead omnichannel initiatives.
5. Manage shrink and safety programs.
6. Assist with cash reconciliation, bank deposits, inventory, RTV, ASN, onboarding, and training.
7. Serve as Manager on Duty (MOD).
8. Interact positively with customers, assist with locating products, and provide solutions.
9. Participate in truck unloading, stocking, and cross-training in custom framing.
10. In select stores, lead high-quality custom framing delivery in partnership with the Store Manager.

Preferred Knowledge/Skills/Abilities:

Other duties as assigned. Retail management experience preferred.

Physical Requirements and Work Environment:

• Standing for long periods, moving throughout the store, bending, lifting, reaching.
• Ability to lift heavy boxes, access high shelves, and work nights, weekends, and early mornings.

Contact your supervisor for accommodations if needed. Work involves a climate-controlled store environment, some outdoor work, and handling glass and heat press equipment.

Additional Information:

Applicants must meet legal requirements. Michaels is committed to diversity and inclusion, providing reasonable accommodations for individuals with disabilities. Visit michaels.com for more info.

Company Overview:

Founded in 1973, Michaels operates over 1,300 stores in North America, dedicated to fueling creativity. We offer comprehensive benefits including health insurance, paid time off, tuition assistance, and employee discounts. Visit mikbenefits.com.

Equal Opportunity Statement:

Michaels is an Equal Opportunity Employer committed to inclusion. Reasonable accommodations are available; contact Customer Care at 1-800-642-4235.

Additional Details:

• Seniority level: Mid-Senior level
• Employment type: Part-time
• Industry: Retail