PT CUSTOMER CARE REPRESENTATIVE - WORK FROM HOME

BOSSCAT; Milton (MA); Remote; USD 40,000 - 55,000; Full time

Job summary

BOSSCAT is seeking a fully remote Customer Care Representative to support customers across the U.S. You will respond to inquiries, coordinate solutions, and maintain records to enhance customer satisfaction. The role offers competitive compensation and company-provided equipment.

Benefits

Company-provided laptop, monitor & accessories

Responsibilities

• Be the first responder to customer inquiries via phone, email, and chat.
• Listen, identify, and assess each customer's needs.
• Provide accurate information and proactive updates.

Job description

Customer Service / Fully Remote - Anywhere in U.S. / Competitive compensation / Company-provided laptop, monitor & accessories

As a Customer Care Representative, you will:

1. Be the first responder to customer inquiries via phone, email, and chat.
2. Listen, identify, and assess each customer's needs to offer solutions that empower them to use BOSSCAT's services.
3. Provide accurate information and proactive updates, coordinating with product, operations, and field support teams.
4. Achieve and exceed individual and team customer satisfaction and quality targets.
5. Maintain active records and internal coordination of each interaction to ensure timely and accurate follow-up.

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