PT CUSTOMER CARE REPRESENTATIVE - WORK FROM HOME

BOSSCAT; Hesperia (CA); Remote; USD 30,000 - 50,000; Full time

Job summary

BOSSCAT is seeking a remote Customer Service Representative to address customer inquiries efficiently. This role involves providing effective solutions, maintaining records, and coordinating with teams to ensure customer satisfaction. Ideal candidates will thrive in a fast-paced, customer-focused environment.

Benefits

Company provides laptop, monitor, & accessories.

Responsibilities

• Be the first responder to customer inquiries via phone, email, and chat.
• Listen, identify, and assess each customer's needs to offer effective solutions.
• Provide accurate information and proactive updates coordinating with various teams.
• Achieve and exceed individual and team customer satisfaction targets.
• Maintain active records and internal coordination for timely follow-up.

Job description

Customer Service / Fully Remote - Anywhere in U.S.

Compensation: Competitive; Company provides laptop, monitor, & accessories.

Responsibilities:

1. Be the first responder to customer inquiries via phone, email, and chat.
2. Listen, identify, and assess each customer's needs to offer effective solutions that enable them to use BOSSCAT's services.
3. Provide accurate information and proactive updates, coordinating with product, operations, and field support teams.
4. Achieve and exceed individual and team customer satisfaction and quality targets.
5. Maintain active records and internal coordination for each interaction to ensure timely and accurate follow-up.

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