PT CUSTOMER CARE REPRESENTATIVE - WORK FROM HOME

BOSSCAT; Montgomery (AL); Remote; USD 35,000 - 55,000; Full time

Job summary

BOSSCAT is hiring a fully remote Customer Care Rep to provide exceptional service to customers across the U.S. This role involves responding to inquiries via various channels, offering solutions, and coordinating with internal teams. The ideal candidate should have strong communication skills and a passion for customer satisfaction.

Benefits

Company provided laptop

Monitor & accessories

Qualifications

• Experience in customer service preferred.
• Ability to use communication channels effectively.
• Skilled in identifying customer needs.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Coordinate with support teams to solve customer issues.
• Maintain records of customer interactions.

Skills

Customer Service

Communication

Problem Solving

Job description

Customer Service / Fully Remote - Anywhere in U.S. / Competitive compensation / Company provided laptop, monitor & accessories

As a Customer Care Rep, you'll:

1. Be the first responder to customer inquiries via phone, email, and chat;
2. Listen, identify, and assess each customer's needs to offer effective solutions that enable them to utilize BOSSCAT's services;
3. Provide accurate information and proactive updates, coordinating with product, operations, and field support teams;
4. Achieve or exceed individual and team customer satisfaction and quality targets;
5. Maintain active records and internal coordination of each interaction to ensure timely and accurate follow-up.

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