PT Cashier Flipt

Rivers Casino Philadelphia; Philadelphia (Philadelphia County); On-site; USD 17,000 - 22,000; Full time

Job summary

Rivers Casino Philadelphia is seeking a Customer Service Associate for the Marketplace. You will greet guests, take orders, upsell popular items, and maintain a clean, organized workstation.

You will operate a cash register, prepare beverages, monitor alcohol service per policy, and collaborate with kitchen staff to fulfill orders in a fast-paced, smoky casino environment. Flexible shifts including evenings and weekends are required.

Qualifications

• Must be 18 years of age or older.
• High School diploma or equivalent.
• One year or more related experience in a fast food restaurant setting.

Responsibilities

• Engages in friendly conversation with customers in the Marketplace line.
• Fills the customer’s order in a friendly, prompt and accurate manner and helps them by suggesting popular items and up selling items to purchase.
• Operates cash register following established cash handling procedures.
• Performs other duties, prepping and preparing food orders, working with production staff to make food for the restaurant.
• Prepares specialty coffee/smoothies at Barista outlet.
• Maintains a clean and organized workstation.
• Inspects guest identification to ensure guest meets legal age limit for alcohol possession/consumption.
• Monitors guest alcohol consumption and acts according to established alcohol awareness program guidelines.
• Cleans and stocks food prep areas, dining area and workstations.
• Performs all duties as assigned.

Skills

Customer service

Cash handling

Beverage preparation

Upselling

Education

High School diploma or equivalent

Job description

Summary

Provides friendly and efficient customer service to guests according to established Marketplace policies and service standards.

Engagement Expectations

We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:

• Smile, display energy and open body language.
• Proactively greet team members and guests, initiating interaction to provide service.
• Always use a positive parting remark to end the conversation

Essential Job Functions

• Engages in friendly conversation with customers in the Marketplace line.
• Fills the customer’s order in a friendly, prompt and accurate manner and helps them by suggesting popular items and up selling items to purchase.
• Operates cash register following established cash handling procedures.
• Performs other duties, prepping and preparing food orders, working with production staff to make food for the restaurant.
• Prepares specialty coffee/smoothies at Barista outlet.
• Maintains a clean and organized workstation.
• Inspects guest identification to ensure guest meets legal age limit for alcohol possession/consumption.
• Monitors guest alcohol consumption and acts according to established alcohol awareness program guidelines.
• Cleans and stocks food prep areas, dining area and workstations.
• Performs all duties as assigned.

Qualifications

• Must be 18 years of age or older.
• High School diploma or equivalent.
• One year or more related experience in a fast food restaurant setting.
• Effectively handle customer disputes in a calm and courteous manner.
• Ability to work efficiently in multiple work stations as directed.
• Ability to work flexible shifts and days of the week including holidays.
• Ability to successfully fulfill the pre-employment process.

Physical And Mental Demands

• Regularly required to see, talk and hear; use hands to finger, handle, or feel.
• Frequently required to reach with hands and arms.
• Must occasionally lift up to 25 pounds.
• Ability to count.
• Able to work with others while maintaining a positive and courteous demeanor.
• Ability to work in a noisy and smoky environment