PT Cashier Ritas

Rivers Casino Philadelphia; Philadelphia (Philadelphia County); On-site; USD 17,000 - 22,000; Full time

Job summary

Rivers Casino Philadelphia is seeking a friendly team member to provide guest service at the Marketplace. You will greet guests, take and fulfill orders, and handle payments while promoting popular items and maintaining a clean workstation.

The role requires at least 1 year in a fast-food setting, a high school diploma, and the ability to work flexible shifts, including holidays. Pre-employment steps must be completed successfully.

Qualifications

• 18 years or older
• High School diploma or equivalent
• At least 1 year of related experience in a fast food setting
• Ability to handle customer disputes calmly and courteously
• Ability to work efficiently at multiple stations as directed
• Flexible shifts and days, including holidays
• Successfully complete pre-employment process

Responsibilities

• Engage in friendly conversation with customers in the Marketplace line
• Fill orders promptly and accurately, upsell popular items
• Operate cash register per procedures
• Prepare food orders with production staff
• Brew coffee and beverages at Barista station
• Maintain clean and organized workstation
• Check IDs to verify legal age for alcohol
• Monitor alcohol service according to policy
• Stock and clean prep and dining areas
• Perform other duties as assigned

Skills

Customer service

Cash handling

Food preparation

Multi-tasking

Barista experience

Education

High School diploma

Tools

POS system

Job description

Summary: Provides friendly and efficient customer service to guests according to established Marketplace policies and service standards.

Engagement Expectations

We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:

• Smile, display energy and open body language.
• Proactively greet team members and guests, initiating interaction to provide service.
• Always use a positive parting remark to end the conversation

Essential Job Functions

• Engages in friendly conversation with customers in the Marketplace line.
• Fills the customer’s order in a friendly, prompt and accurate manner and helps them by suggesting popular items and up selling items to purchase.
• Operates cash register following established cash handling procedures.
• Performs other duties, prepping and preparing food orders, working with production staff to make food for the restaurant.
• Prepares specialty coffee/smoothies at Barista outlet.
• Maintains a clean and organized workstation.
• Inspects guest identification to ensure guest meets legal age limit for alcohol possession/consumption.
• Monitors guest alcohol consumption and acts according to established alcohol awareness program guidelines.
• Cleans and stocks food prep areas, dining area and workstations.
• Performs all duties as assigned.

Qualifications

• Must be 18 years of age or older.
• High School diploma or equivalent.
• One year or more related experience in a fast food restaurant setting.
• Effectively handle customer disputes in a calm and courteous manner.
• Ability to work efficiently in multiple work stations as directed.
• Ability to work flexible shifts and days of the week including holidays.
• Ability to successfully fulfill the pre-employment process.

Physical And Mental Demands

• Regularly required to see, talk and hear; use hands to finger, handle, or feel.
• Frequently required to reach with hands and arms.
• Must occasionally lift up to 25 pounds.
• Ability to count.
• Able to work with others while maintaining a positive and courteous demeanor.
• Ability to work in a noisy and smoky environment