Cashier/FOH Team Member

Refined Restaurant Group; Henderson (NV); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Meal on shift

Employee discount

Job summary

Refined Restaurant Group is seeking a friendly Cashier/FOH Team Member to enhance the guest experience through face-to-face interactions. You will work with Shift Managers and the General Manager to deliver outstanding service and to cross-train across roles when needed.

You will be expected to greet guests, manage the front line, handle transactions, and maintain a clean, welcoming dining environment while upholding food-safety standards. A positive attitude and teamwork are essential.

Qualifications

• Experience in food, restaurant or customer service.
• Team player with a positive can-do attitude.
• Quick and adaptable learner.
• Excellent and collaborative communication skills.
• Desire to make connections with guests daily.

Responsibilities

• Maintain front line, lobby, bathrooms, patio; restock and clean; manage trash and tables.
• Learn and communicate salad ingredients to guests.
• Ensure food safety and prevent cross-contamination at front line.
• Set up, maintain and break down front line and cashier areas.
• Operate POS register to complete customer transactions.
• Greet guests and guide the customer journey; escalate issues.
• Maintain cashier area cleanliness and organization as directed.
• Answer phones promptly with a pleasant voice.
• Maintain proper cash handling and shift counts with manager.
• Certify in food safety and TABC if required by location.

Skills

Customer service

Team player

Communication skills

Adaptable learner

Job description

CASHIER/FOH TEAM MEMBER

As a Cashier/FOH team member Member, you will be an ambassador of our brand. You will be an integral part of the guest experience, through the face-to-face customer interaction that sets us apart from other restaurant companies.

You will report to the Shift Managers and General Manager and will be empowered to go above and beyond to ensure amazing guest service.

You will be responsible for crafting thoughtful and personalized experiences for our guests from greeting them to saying goodbye as they leave.

We encourage our team members to be well-rounded team players, willing to get their hands dirty and do whatever it takes to keep your store running smoothly! No matter what position you start in with us, you will have the opportunity to be cross-trained and will be tasked to take on different positions within our team. Cashiers at some concepts will automatically be crossed trained in the kitchen areas.

RESPONSIBILITIES:

• Maintain cleanliness of front line, lobby, bathrooms + patio area, take out lobby trash, bus and clean tables and chairs. Restock utensils, napkins, beverage station, and bathrooms
• Learn and maintain knowledge of our changing salad menu to effectively communicate all ingredients to guests
• Ensure all food on the line meets food safety and quality standards, eliminating cross-contamination on the front line
• Maintain knowledge of critical dietary information and demonstrate proper food handlingSet up, maintain and break down front line area and cashier areas
• Operate POS register to complete customer transactions
• Greet guests, guide the customer journey, get manager on duty to assist any guest issues or concerns in a timely manner
• Maintain cleanliness and organization of cashier area and other areas requested by manager on duty
• Answer phones in less than 4 rings and with a pleasant inviting voice
• Maintain proper cash handling procedures and shift change counts with manager
• Certified in food safety and TABC if required by location

Requirements/Desired Traits:

• Food, Restaurant, Team and/or Customer Service experience
• A team player with a positive can-do attitude
• Quick and adaptable learner
• Excellent and collaborative communication skills
• A knack for delivering personable customer service and a desire to make connections with guests everyday
• Service with a smile

Physical Requirements:

• Ability to read and comprehend information at a close range, and follow instructions accurately and efficiently
• Ability to use electronic systems, such as computers and tablets.
• Physically able to lift up to 25-50 pounds and, stand for long periods of time
• Manual dexterity able to operate cutting tools and kitchen utensils
• Subject to exposure to cleaning chemicals

The Company provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.

Benefits/Perks

• Complimentary Team Member Meal & Drink while on Shift
• 20% Discount off any item at any time