PSR Supervisor - Ballantyne & Matthews

Charlotte Radiology; Charlotte, Northern (NC, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Charlotte Radiology seeks a Patient Services Representative Supervisor to lead our front-end teams at Matthews and Ballantyne. You will greet patients, collect demographics and insurance information, schedule exams, and explain financial responsibilities while ensuring a positive patient experience.

Requires 2+ years of customer service experience, supervisory exposure preferred, and a high school diploma (Associate degree preferred).

Qualifications

• High school diploma required.
• Associate’s degree preferred.
• 2+ years’ customer service experience required.
• Previous supervisor experience preferred.

Responsibilities

• Greet patients, families, and visitors in a courteous and helpful manner.
• Ensures accuracy of patient data entered in the RIS.
• Schedules screenings and diagnostic exams.
• Confirms tests have required orders.
• Explains financial responsibilities to patients.
• Handles cash payments and bank deposits as needed.
• Acts as on-site leadership in absence of center manager.
• Monitors and approves timecards and conducts staff evaluations.

Skills

Customer service

Supervision

Communication

Time management

Teamwork

Education

High school diploma

Associate degree preferred

Job description

Hours: M - F / 7:30a - 4:30p - this position floats between Matthews and Ballantyne

POSITION SUMMARY:

The Patient Services Representative Supervisor is responsible for creating and maintaining a positive, welcoming environment for all patients, families, and visitors while performing the requested duties. These duties will include interviewing patients and/or families to obtain all demographic and financial information, scheduling and confirming patient appointments, verifying patient insurance, explaining financial responsibility to patient or patient representative, and collecting same-day payments.

Essential Duties and Responsibilities:

• Greets patients, families, and visitors in a courteous and helpful manner
• Ensures accuracy of patient data entered in the RIS
• Schedules screening schedule ahead mammograms and diagnostic exams
• Confirms all tests have required orders
• Communicates to patient or patient representative any financial responsibility
• Calmly handles patient experience and customer service issues, and effectively resolves escalating situations
• Acts as primary point of escalation for all front-end challenges and escalates particularly complex issues to Center Manager
• Provides input and support for new initiatives and process implementation
• Acts as on-site leadership in absence of center manager, helping to manage center activities

• Manages the training and onboarding of new team members
• Leads regular staff meetings and associate one-on-ones

• Monitors and approves timecards

• Initiates and participates in staff performance evaluations and on-going development of team members including performance improvement plans, disciplinary actions and/or terminations when necessary
• Performs audits on cash payments and prepares bank deposit slips and deposit bags
• Delegates and ensures side duties are completed in a timely and efficient manner, i.e., worklists, schedule prep, etc.
• Handles callouts

Minimum Qualifications:

Education/Licensing/Certification:

• High school diploma required
• Associate’s degree preferred

Experience (years and type):

• 2+ years’ customer service experience required
• Previous supervisor experience preferred

Knowledge and Skills:

• Familiarity with outpatient clinical setting and patient registration workflows
• Familiarity with medical terminology
• Excellent customer service, both internal and external
• Excellent communication skills
• Ability to work independently and as part of a team
• Excellent time management and organizational skills
• Ability to thrive in a fast-paced environment
• Attention to detail
• Computer literate