Patient Services Representative - Full Time

Windsong-Radiology-Group; Village of Williamsville (NY); On-site; USD 36,000 - 55,000; Full time

Job summary

Windsong-Radiology-Group is seeking a Patient Service Representative to create a welcoming environment for patients, families, and visitors while handling scheduling, insurance verification, and collecting payments.

The role includes interviewing patients for demographics, scheduling and confirming appointments, explaining financial responsibility, and coordinating with center leadership to meet monthly targets. Requires strong communication and computer skills and a high school diploma.

Qualifications

• High School Diploma or equivalent required.
• Strong communication and customer service skills required.
• Prior office experience in a healthcare setting helpful.
• Strong computer skills a must.

Responsibilities

• Greet patients, families, and visitors in a courteous and helpful manner.
• Schedule and confirm patient appointments and procedures.
• Verify patient insurance and discuss financial responsibility with patients.
• Collect same-day payments and explain financial responsibilities to patient representatives.
• Act as liaison to centralized Insurance Authorizations and PACE as needed.
• Maintain accurate patient data in the RIS and assist with data entry corrections.

Skills

Communication skills

Customer service

Computer skills

Attention to detail

Education

High School Diploma or equivalent

Tools

RIS system

Front desk software

Job description

Shift: Monday thru Friday days, 40 hours/week

Job Summary:

The Patient Service Representative is responsible for creating and maintaining a positive, welcoming environment for all patients, families, and visitors while performing the requested duties. These duties will include interviewing patients and families to obtain all demographic and financial information, scheduling and confirming patient appointments, verifying patient insurance, explaining financial responsibility to patients or patient representatives, and collecting same-day payments.

Duties/Responsibilities:

(95%) Patient Care

• Demonstrates the company’s values in daily activities
• Greet patients, families, and visitors in a courteous and helpful manner
• Ensures the accuracy of patient data entered in the RIS
• Prioritizes tasks via RIS management (schedule scrubbing) to support current and future patient exam needs – specifically requesting clinicals and flagging/fixing errors in order entry
• Engages customer needs and preempts needs for later service recovery
• Supports walk-in and physician office scheduling calls directly to the center
• Participates in TOS collection of patient financial responsibility and works with the Center Manager and the rest of the front office team to reach monthly TOS goals
• Schedules and confirms walk-in diagnostic exams and procedures
• Acts as a liaison to PACE and centralized Insurance Authorizations (i.e., CAD, etc.) as a supportive partner for centralized services
• Inventories and prepares orders for a center leader to use to replace supplies, utilizing provided tools and templates (in the absence of PSR Supervisor)
• Completes CD burning for patients and physicians who request unit digitals
• Communicates to the patient or patient representative any financial responsibility
• Calmly handles patient experience and customer service issues

(5%) Completes other tasks and projects as assigned

Education and Experience:

• High School Diploma or equivalent required.
• Strong communication and customer service skills required
• Prior office experience in a healthcare setting helpful
• Strong computer skills a must