Patient Services Representative (PSR) - Reproductive Medicine Clinic

OU Health; California; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

PTO

401(k)

Medical plan

Dental plan

Job summary

OU Health's Reproductive Medicine Clinic is seeking a Patient Services Representative (Level 1 or 2) to coordinate outpatient scheduling and provide clerical support for smooth operation.

Responsibilities include scheduling, greeting patients, collecting demographics, handling payments, updating records in the EMR, and promoting the Patient Portal.

Qualifications

• Strong verbal and written communication skills.
• Excellent customer service abilities.
• Ability to work with patients, staff and external parties.
• Proficient with Microsoft Office tools.
• Knowledge of hospital policies and procedures.
• Keyboarding skills to meet job requirements.

Responsibilities

• Schedules patient appointments, by phone or in person.
• Greets patients for scheduled appointments.
• Obtains and updates patient demographics.
• Answers calls and directs to appropriate staff.
• Coordinates multi-service appointments as directed.
• Accepts payments and issues receipts.
• Ensures encounter forms are complete and signatures present.
• Copies insurance cards and uploads to EMR.
• Balances cash drawer daily.
• Prepares ancillary forms for services (x-rays, vascular, etc.).
• Promotes the Patient Portal for patient-clinic communication.
• Pulls charts for appointments or for lab/x-ray information.
• Copies medical records as needed.
• Creates new patient charts and packets.
• Discusses financial accounts with patients.
• Verifies insurance eligibility and PCPs.
• Secures referrals for HMO patients.
• Assesses sliding scale eligibility, if applicable.
• Monitors WQs in EMR for referrals.

Skills

Strong verbal communication

Strong customer service

MS Office proficiency

Knowledge of hospital policies

Keyboarding skills

Education

High School Diploma or GED

Job description

Position Title

Patient Services Representative (PSR) - Reproductive Medicine Clinic

Department

Reproductive Medicine Clinic

Job Description

This position may be filled as a Patient Services Representative Level 1 or 2, depending on individual experience, expertise, and qualifications.

The Patient Services Representative coordinates schedules of patients in an outpatient clinic and provides clerical assistance toward the smooth operation of the facility.

Essential Responsibilities

Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.

• Schedules patient appointments, either by telephone or in person.
• Provides information about clinic operations.
• Obtains patient demographics on new patients and updates demographics on established patients.
• Answers telephone calls and distributes to the appropriate people.
• Coordinates schedules as directed to patients requiring multiple services.
• Greets patients as they come into the clinic for scheduled appointments.
• Accepts payments and writes receipts.
• Distributes encounter forms and inspects the form for completeness and accuracy.
• Ensures the resident and faculty signatures are on the encounter form and chart.
• Copies insurance cards and uploads into the EMR as appropriate.
• Balances and closes personal Cash Drawer Reconciliation, daily.
• Prepares ancillary forms for other services (i.e. x-rays, vascular services, etc.)
• Promotes the organizations Patient Portal for communication between patient and clinic.
• Pulls patient charts for appointments or to file lab, x-ray, hospital information or other information into the chart.
• Copies medical records for patients and other providers or facilities.
• Makes up new patient charts and/or packets of information.
• Talks to patients about financial accounts.
• Verifies insurance eligibility and primary care physicians for patients.
• Secures referrals to other providers for HMO patients.
• Secures referrals from PCPs for HMO patients to be seen in the clinic.
• Collects and verifies proof of income in order to determine what sliding scale discount is appropriate, if any.
• Monitor and act on WQs in EMR for Referrals.

General Responsibilities

• Performs other duties as assigned.

Minimum Qualifications (Level 1)

Education Requirements: High School Diploma or GED required.

Experience Requirements: 1 or more years of professional work experience required.

License/Certification/Registration Requirements: None required.

Minimum Qualifications (Level 2)

Education Requirements: High School Diploma or GED required.

Experience Requirements: 3 or more years of experience in customer service, including at least 6 months in a clinical environment, required.

License/Certification/Registration Requirements: None required.

Knowledge/Skills/Abilities Requirements

• Strong verbal and written communication skills.
• Strong customer service skills.
• Ability to work effectively with other employees, patients, and external parties.
• Proficient with the use of Microsoft Office tools.
• Knowledge of hospital policies and procedures.
• Keyboarding skills sufficient to meet the requirements of the position.

OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.