PSR Lead: Front Desk Excellence & Team Leadership

Wellstar Health System; Marietta (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

Wellstar Health System is seeking a Lead Patient Services Representative to supervise front office staff, manage patient scheduling, and support the clinic operations. The role emphasizes customer service, accuracy in registrations, and process improvement within EPIC and Lawson systems.

Local travel may be required as part of clinic supervision. The position requires 3+ years in a healthcare setting, high school diploma or GED, and strong communication skills to mentor PSRs and coordinate with

Qualifications

• Minimum 3 years in healthcare or institutional setting.
• Excellent verbal and written communication; active listening.
• Typing 30-40 wpm; multi-line phone system experience.

Responsibilities

• Oversee front office PSR staff and scheduling.
• Train and audit PSR staff; conduct weekly meetings.
• Handle patient check-in/check-out and billing support.
• Ensure quality registrations and compliance with policies.
• Assist clinic manager with performance improvement and scheduling.

Education

High School Diploma / GED

Associates/Related Field Preferred

Tools

EPIC system

Lawson

Job description

Wellstar Health System is seeking a Lead Patient Services Representative to supervise front office staff, manage patient scheduling, and support the clinic operations. The role emphasizes customer service, accuracy in registrations, and process improvement within EPIC and Lawson systems.

Local travel may be required as part of clinic supervision. The position requires 3+ years in a healthcare setting, high school diploma or GED, and strong communication skills to mentor PSRs and coordinate with