PSP Support Agent – Junior

OpenKrill; United States; On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Full-time remote work opportunities

Private insurance

Additional 1 Day Off per calendar year

Sports program compensation

Mental Health Programme

Free online English lessons

Referral program

Training and conferences

Job summary

SOFTSWISS is hiring a PSP Support Agent to join our PSP Support Team. You’ll support and maintain stable payment operations to ensure reliable transaction processing across payment systems.

Your work will impact payment performance and issue resolution by minimising disruptions and improving the overall reliability of payments flow.

Qualifications

• Higher or incomplete higher education (preferably with a technical background).
• English proficiency at B2 level or higher.
• Russian proficiency at C1 level or higher.
• Experience working with payment systems is preferred.
• Hands‑on experience providing support via a helpdesk system is desirable.
• Background in technical support (1st or 2nd line) will be an advantage.
• Basic knowledge of web architecture will be a plus.

Responsibilities

• Process customer and payment system requests via the Jira helpdesk and email.
• Monitor and maintain the stability of payment systems.
• Work directly with payment systems.
• Analyse payment-related incidents, identify recurring patterns, and prepare corresponding reports.
• Collaborate with internal teams (2nd Line Support, Finance, Account Managers, B2C, etc.).
• Work on a 2/2 shift schedule (12-hour shifts, including 2–4 night shifts per month).

Skills

English (B2)

Russian (C1)

Payment systems experience

Helpdesk support

Education

Higher education (technical preferred)

Tools

Helpdesk system

Job description

Overview:

SOFTSWISS is hiring a PSP Support Agent to join our PSP Support Team. You’ll support and maintain stable payment operations to ensure reliable transaction processing across payment systems.

Purpose of the Role:

Your work will impact payment performance and issue resolution by minimising disruptions and improving the overall reliability of payments flow.

Key Responsibilities:

• - Process customer and payment system requests via the Jira helpdesk and email.
• - Monitor and maintain the stability of payment systems.
• - Work directly with payment systems.
• - Analyse payment-related incidents, identify recurring patterns, and prepare corresponding reports.
• - Collaborate with internal teams (2nd Line Support, Finance, Account Managers, B2C, etc.).
• - Work on a 2/2 shift schedule (12-hour shifts, including 2–4 night shifts per month).

Required Experience:

• - Higher or incomplete higher education (preferably with a technical background).
• - English proficiency at B2 level or higher.
• - Russian proficiency at C1 level or higher.
• - Experience working with payment systems is preferred.
• - Hands‑on experience providing support via a helpdesk system is desirable.
• - Background in technical support (1st or 2nd line) will be an advantage.
• - Basic knowledge of web architecture will be a plus.

Our Benefits:

• - Full‑time remote work opportunities and flexible working hours
• - Private insurance
• - Additional 1 Day Off per calendar year
• - Sports program compensation
• - Comprehensive Mental Health Programme
• - Free online English lessons with a native speaker
• - Generous referral program
• - Training, internal workshops, and participation in international professional conferences and corporate events