PSH Services Coordinator

Sulzbacher Center; Jacksonville (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Sulzbacher Center seeks a Permanent Supportive Housing Service Coordinator in Jacksonville, FL to synthesize agency and community resources for disabled clients to achieve lasting recovery through supportive housing.

The role emphasizes intensive client support, coordination of services, housing navigation, and documentation to ensure safety, progress, and self-sufficiency within a structured program.

Qualifications

• Associate degree with 1 year of experience in a Permanent Supportive Housing program.
• Strong interpersonal skills and ability to work independently in a fast-paced setting.
• Ability to manage crisis situations and coordinate services for clients.
• Personal car and valid Florida driver’s license and clean MVR.
• Must pass Level II Background Screenings and maintain required insurance coverage when driving for work.

Responsibilities

• Provide intensive, personal support to a small caseload of disabled clients in supportive housing.
• Assist clients with personal activities, budgeting, transportation, and employment issues.
• Refer clients to medical services, Medicaid/Medicare enrollment, and community resources.
• Collaborate with staff to prevent eviction and locate permanent housing as needed.
• Document client progress and maintain confidential records.
• Develop client pathway plans and document outcomes.
• Participate in staff meetings and quality assurance initiatives.
• Respond to on-call emergencies as assigned.

Skills

Interpersonal skills

Independent work

Crisis management

Driving license

Education

Associate Degree

Job description

Reports To: Grant Compliance & Accounting Project Manager

FLSA Status:Exempt

Hours:Full Time

Summary

The role of the Permanent Supportive Housing Service Coordinator is to synthesize agency and community resources with the goal of offering disabled clients the opportunity to achieve lasting recovery from homelessness through supportive housing

Supervisory Responsibilities

This job has no supervisory responsibilities

Essential Duties and Responsibilities

• Provide intensive, personal support to a small caseload of persons with a mental or physical disability, in a supportive housing placement
• Assist clients with all personal activities including hygiene, housekeeping, budgeting, transportation, employment or disability issues
• Refer clients for medical services, assist with enrollment in Medicaid/Medicare, accessing mainstream benefits; substance abuse services, mental health services and life skills
• Work closely with Ability Housing staff to prevent eviction for clients or find other suitable permanent housing when needed
• Increase clients’ awareness of available community and on-site services applicable to individual needs, and assist them in accessing those resources in a way which encourages personal responsibility and self-sufficiency
• Promote resident socialization, growth, and development by planning, executing, and documenting resident activities
• Assist in developing client critical pathway plans and document progress of each client in a confidential manner
• Perform emergency on-call duty for the program participants as assigned
• Develop partnerships and networks with community agencies that best serve the general and specific needs of homeless clients
• Maintain all charts and records according to established standards
• Participate in departmental and center-wide quality assurance initiatives
• Participate in staff meetings, in-service training and workshops as deemed appropriate by the Director of Permanent Supportive Housing.

Resident, Guest and Internal Customer Focus

The Permanent Supportive Housing Service Coordinator is sensitive to emotional, spiritual and practical needs of resident, families, guests and staff members in all interactions. The PSH Service Coordinator provides positive feedback and comments about the quality of work and effort that have been offered by residents, families and coworkers. Adjusts priorities and schedules to meet specific customer needs. Reports and/or corrects problems related to safety, cleanliness and comfort of resident and work areas. Universal Precautions and Infection Control techniques are followed. Understands own role facility safety plans and procedures related to fire, weather and other disasters is demonstrated.

Education and/or Experience

• Associate Degree and 1 year experience working in a Permanent Supportive Housing program

***Service Coordinators with bachelor’s degrees will be required to obtain certification as a Behavioral Health Case Manager according to Florida Certification Board criteria within six months of contract approval or date of hire.***

• Ability to establish cooperative working relationships with clients, colleagues and volunteers
• Excellent interpersonal skills and ability to work independently in a fast paced environment
• Ability to manage crisis situations
• Personal car and valid Florida driver’s license
• Acceptable annual Motor Vehicle Record check
• Adhere to required insurance coverage levels (Bodily Injury & Property Damage Liability: $100,000 each person; $100,000 each accident) if driving a personal vehicle for work-related purposes
• Ability to pass a Level II Background Screenings