PSCC Dispatcher

Chenega Professional Services Strategic Business Unit; Titusville (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Chenega Professional Services Strategic Business Unit seeks a Public Safety Dispatcher to serve Kennedy Space Center. You will handle emergency and non-emergency calls, dispatch responders, and maintain CAD records to support mission-critical operations.

You will coordinate with law enforcement, fire, EMS, and security teams while ensuring accurate documentation and adherence to regulatory standards. Strong multitasking and calm judgment are essential in this high-stress environment.

Qualifications

• High School Diploma or GED required.
• NFPA 1061 and NFPA 1221 standards knowledge.
• Must obtain FCIC/NCIC/CJIS/DAVID/NIMS certifications.
• Must be able to obtain a DoD Secret Security Clearance.
• Successfully pass background and drug screening.

Responsibilities

• Answer and process emergency and non-emergency calls for service professionally and efficiently.
• Evaluate information, assess priorities, and dispatch appropriate responders.
• Monitor incidents and maintain communication with responders for coordination.
• Coordinate emergency response during routine operations, incidents, and security events.
• Maintain situational awareness of ongoing activities affecting safety and security.
• Document and update incidents using the CAD system.
• Maintain complete, chronological incident records and communications.
• Prepare reports and logs per procedures and regulatory requirements.
• Ensure records are accurate and compliant with policies and standards.
• Operate and monitor 911 and administrative telephone systems, CAD, radios, CCTV, alarms, and CJIS-related platforms.
• Identify and communicate security or operational concerns requiring action.
• Other duties as assigned.

Skills

Public safety dispatch

Emergency communications

Multitasking

Calm under pressure

Recordkeeping

Education

High School Diploma or GED

FCIC

NCIC

CJIS

NIMS

FEMA ICS courses

Tools

CAD System

CCTV systems

CJIS systems

DAVID

Alarm monitoring

Radio communications

Job description

Summary

The Public Safety Communications Center (PSCC) Dispatcher serves as a critical link between emergency responders, security personnel, fire services, law enforcement, and NASA operations. As the first point of contact for emergency and non-emergency communications, the Dispatcher is responsible for receiving, processing, prioritizing, and coordinating responses to incidents affecting personnel, facilities, and mission‑critical assets at Kennedy Space Center.

Responsibilities

• Answer and process emergency and non-emergency calls for service in a professional, timely, and efficient manner.
• Evaluate incoming information, assess priorities, and dispatch appropriate law enforcement, fire, emergency medical, security, or other emergency response personnel.
• Monitor incidents and maintain continuous communication with responders to ensure accurate information sharing and coordination.
• Coordinate emergency response activities during routine operations, critical incidents, security events, natural disasters, and contingency situations.
• Maintain situational awareness of ongoing activities affecting the security and safety of personnel, property, and facilities.
• Accurately document, track, and update incidents using the Computer‑Aided Dispatch (CAD) system.
• Maintain complete and chronological records of incident activities, actions taken, and communications received or transmitted.
• Prepare reports, logs, and documentation in accordance with departmental procedures and regulatory requirements.
• Ensure all records are accurate, complete, and maintained in compliance with applicable policies and standards.
• Operate and monitor:
  • Emergency 911 and administrative telephone systems
  • Computer‑Aided Dispatch (CAD) systems
  • Two‑way radio communications systems
  • Closed‑Circuit Television (CCTV) systems
  • Fire and security alarm monitoring systems
  • Emergency warning and notification systems
  • Criminal Justice Information Services (CJIS) systems
  • Driver and Vehicle Information Database (DAVID)
  • Incident management and security monitoring platforms
• Identify and communicate security, safety, or operational concerns requiring immediate action.
• Other duties as assigned

Qualifications

Minimum Qualifications:

• High School Diploma or GED required.
• Must meet and maintain applicable requirements of:
• NFPA 1061, Professional Qualifications for Public Safety Telecommunications Personnel
• NFPA 1221 standards related to emergency communications operations
• Must obtain and maintain certifications for:
  • Florida Crime Information Center (FCIC)
  • National Crime Information Center (NCIC)
  • Criminal Justice Information Services (CJIS)
  • Driver and Vehicle Information Database (DAVID)
  • National Incident Management System (NIMS)
  • FEMA Incident Command System (ICS) courses as required
• Must be able to obtain and maintain a DoD Secret Security Clearance.
• Successfully pass background and drug screening

Preferred Qualifications

• One (1) year or more of public safety dispatch, emergency communications center, 911 call center, military dispatch, security dispatch, or related experience.
• Experience operating CAD, alarm monitoring, radio communications, CCTV systems, or emergency notification platforms.
• Experience working in a law enforcement, fire service, emergency management, military, government, or security environment.

Knowledge, Skills and Abilities

• Knowledge of public safety communications principles, dispatch procedures, and emergency response protocols.
• Familiarity with Computer‑Aided Dispatch (CAD), radio communications systems, security monitoring technologies, and emergency notification systems.
• Understanding of incident command principles and emergency management procedures.
• Knowledge of records management and documentation requirements.
• Ability to remain calm, focused, and decisive during emergencies and high‑stress situations.
• Ability to multitask efficiently while managing multiple incidents, communications channels, and system alerts simultaneously.
• Strong problem‑solving and decision‑making skills.
• Ability to assess information quickly and prioritize responses appropriately.

Excellent attention to detail and accuracy.